Jameelie Francisco
Salem,OR
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
16
16
years of professional experience
Work History
Store Associate
Big Lots Stores, Inc.
Salem, Oregon
06.2008 - 09.2024
- Assisted customers with product selections and provided excellent service.
- Stocked shelves and organized merchandise for optimal visibility.
- Operated cash register and processed customer transactions efficiently.
- Assisted in weekly Price Change
- Trained new associates on store procedures and customer service standards.
- Maintained store cleanliness and ensured a welcoming shopping environment.
- Collaborated with team members to restock inventory and fulfill orders.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Assisted customers with product selection, pricing and availability.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Organized store displays to ensure maximum visibility of products.
- Answered incoming calls regarding product inquiries or orders.
- Assisted with loading and unloading deliveries from vendors.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed returns and exchanges according to company policy.
Education
Some College (No Degree) - Business
Palau Community College
Koror, PWSkills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
Timeline
Store Associate
Big Lots Stores, Inc.
06.2008 - 09.2024
Some College (No Degree) - Business
Palau Community College