JAMEILA PUNCH
Irvington,NJ
Summary
Detail-oriented Healthcare Professional experienced in insurance billing, patient scheduling, and EMR management. Enhanced patient satisfaction through effective communication and streamlined operations while ensuring compliance with healthcare policies. Committed to delivering efficient service and fostering a welcoming environment for patients.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Omni Eye Care Center
West Orange, New Jersey
05.2026 - Current
- Scheduled appointments using electronic medical records system.
- Verified patient insurance information and processed forms accurately.
- Greeted patients and managed front desk operations efficiently.
- Managed patient check-in and check-out procedures effectively.
- Collaborated with medical staff to ensure smooth patient flow.
- Assisted with patient inquiries and provided information about services.
- Handled incoming calls and directed them to appropriate departments.
- Handled incoming calls to address patient inquiries and provide assistance., responding to inquiries from patients and other medical offices.
- Maintained clean and organized reception area for welcoming environment.
Office Manager-Biller
Essex Dental Associates
03.2017 - 10.2024
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Developed office policies and workflows that enhanced operational efficiency and staff adherence to best practices.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance providers to resolve billing discrepancies and obtain necessary approvals.
- Initiated community outreach programs that improved patient relationships and increased practice visibility in the local area.
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Enhanced dental practice revenue by optimizing billing procedures and following up on outstanding payments to ensure timely collections.
- Initiated community outreach programs that strengthened patient relationships and increased practice visibility.
- Managed dental insurance claim processing to ensure accuracy and efficiency. claims accurately and efficiently, ensuring timely reimbursements.
- Developed policies, workflows, and best practices for the office
Senior Sched C Insurance Coord & Unit Sched Coord
Childrens Specialized Hospiital RWJ Barnabas
06.2021 - 09.2023
- Coordinated scheduling and managed appointments for medical staff and patients.
- Managed complex multi-provider schedules, balancing competing priorities while maintaining quality care standards.
- Implemented process improvements to enhance appointment efficiency and reduce wait times.
- Handled high volume of inbound calls, resolving issues and delivering accurate policy and procedure information to clients.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Streamlined appointment scheduling process, improving efficiency and minimizing patient wait times.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Coordinated complex multi-provider schedules, prioritizing tasks to ensure quality care delivery.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Worked with manager and supervisor to plan and coordinate production schedules.
Medical Office Associate
Atlantic Health, Sleep Center
01.2019 - 11.2022
- Managed patient scheduling and appointment coordination for optimal workflow efficiency.
- Processed insurance claims and verified patient eligibility to ensure accurate billing.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
- Greeted and assisted patients with information, answered questions, and coordinated appointment scheduling.
- Assisted patients with inquiries, providing clear information regarding services and procedures.
- Collaborated with healthcare providers on treatment plans and referrals to specialty services, enhancing continuity of care for patients.
- Ensured welcoming environment for patients through cleanliness and organization of waiting areas and exam rooms.
- Collected patient forms and made copies of insurance cards to facilitate billing processes. to collect patient information for billing and insurance filing.
- Greeted patients warmly and engaged in conversation to create a friendly atmosphere. to provide information, answer questions and assist with appointment scheduling.
Front Desk Manager, Dental Assistant/front Desk
Metropolitan Dental Associates
06.2015 - 11.2017
- Managed daily front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication among dental staff, patients, and external vendors to enhance operational efficiency.
- Managed patient records and scheduling using dental management software.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment daily to ensure patient safety., straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces after each patient visit to uphold cleanliness standards. for clean dental office setting and patient safety.
- Educated patients on oral hygiene practices and post-treatment care.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Managed dental supply inventory by assessing stock levels and placing timely orders to ensure availability.
- Oversaw opening and closing of location and monitored shift changes to ensure smooth daily operations.
Education
High School Diploma -
New Jersey
Skills
- Electronic health records
- Scheduling software
- Data entry
- Microsoft Office Suite
- Google Workspace
- Time management
- Scheduling coordination
- Multitasking
- Patient or customer care
- Verbal and written communication
- Professional phone etiquette
- Active listening
- Conflict resolution
- Empathy and de-escalation
- Basic typing and data management
Timeline
Medical Receptionist
Omni Eye Care Center
05.2026 - Current
Senior Sched C Insurance Coord & Unit Sched Coord
Childrens Specialized Hospiital RWJ Barnabas
06.2021 - 09.2023
Medical Office Associate
Atlantic Health, Sleep Center
01.2019 - 11.2022
Office Manager-Biller
Essex Dental Associates
03.2017 - 10.2024
Front Desk Manager, Dental Assistant/front Desk
Metropolitan Dental Associates
06.2015 - 11.2017
High School Diploma -
New Jersey