Jamel Brown
San Antonio,TX
Summary
Strategic and solutions-driven professional with expertise in client success, program coordination, and workforce readiness. Skilled in guiding individuals through complex processes, building employer and community partnerships, and delivering measurable outcomes. Experienced in case management, vocational planning, and consultative leadership with a track record of empowering diverse populations—including students and adults—to achieve sustainable employment and long-term growth.
Overview
13
13
years of professional experience
Work History
Account Manager
Paylocity
04.2022 - 09.2026
- Lead consultative solution delivery for a $4M client portfolio, aligning organizational outcomes with strategic workforce needs.
- Conduct assessments, create transformation roadmaps, and coach administrators to achieve compliance and adoption goals.
- Partner with cross-functional teams and executives to anticipate risks, manage escalations, and secure sustainable program success.
- Streamlined account management processes, improving operational efficiency and service delivery.
- Led cross-functional teams to implement strategic initiatives aligned with client objectives.
Payroll Technology Specialist
SurePayroll
01.2019 - 01.2022
- Daily managed 80 client payroll accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for seamless service delivery.
- Streamlined processes to enhance efficiency in account handling procedures.
- Implemented strategic initiatives that improved overall client engagement and satisfaction levels.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Mobile Retail Manager
KD Shirt Shop
01.2016 - 01.2020
- Oversaw daily operations, ensuring efficient workflow and high customer satisfaction.
- Developed staff training programs to enhance product knowledge and service standards for 2 teams of 6 employees.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Streamlined checkout processes, improving transaction times and customer experience.
- Managed vendor relationships, negotiating contracts for better pricing and product selection.
Program Coordinator
YMCA & Hesed House
01.2014 - 01.2016
- Conducted comprehensive assessments to identify client needs and develop personalized prevention plans to approximately 100 clients annually.
- Facilitated access to resources such as housing assistance, financial aid, and mental health services within 5 local counties.
- Monitored client progress through regular follow-ups, adjusting intervention strategies as needed.
- Educated clients on rights and available services, promoting self-advocacy and independence.
- Implemented best practices for case management to enhance service delivery and client satisfaction.
Education
Bachelor of Science - BSW
Aurora University
Aurora, IL06.2016
Associate of Arts - A.S.
Waubonsee College
Aurora12.2010
Skills
- Case Management & Client Advocacy
- Vocational & Career Readiness Coaching
- Program Planning & Service Delivery
- Risk Identification & Problem Resolution
- Training, Mentorship & Team Leadership
- Data-Informed Decision-Making
- HCM & Case Management Systems (Salesforce, HRIS, HMIS)
- Referral coordination and Resource Management
Extra-Curricular Leadership
Team Captain – 40+ Double Dutch Club 501(c)(3) | 2025–2026 Direct group-based activities for 25+ participants, coaching individuals to build teamwork, discipline, and resilience. Forge partnerships to expand resources and strengthen long-term community impact. Team Captain – 40+ Double Dutch Club 501(c)(3) | 2025–2026 Direct group-based activities for 25+ participants, coaching individuals to build teamwork, discipline, and resilience. Forge partnerships to expand resources and strengthen long-term community impact.
Timeline
Account Manager
Paylocity
04.2022 - 09.2026
Payroll Technology Specialist
SurePayroll
01.2019 - 01.2022
Mobile Retail Manager
KD Shirt Shop
01.2016 - 01.2020
Program Coordinator
YMCA & Hesed House
01.2014 - 01.2016
Bachelor of Science - BSW
Aurora University
Associate of Arts - A.S.
Waubonsee College
Training & Mentorship
- Designed training materials, delivered workshops, and mentored colleagues in solution delivery and compliance.
- Improved staff confidence and performance, reducing escalations and errors by 30%.
Program & Service Delivery Excellence
- Streamlined workflows, implemented communication frameworks, and coached clients in navigating systems.
- Improved accuracy by 25%, accelerated resolution times, and ensured compliance with program requirements.
Employment Readiness & Case Management
- Conducted individualized assessments, identified strengths/needs, and created tailored action plans aligned to market demands.
- Increased successful client placements by 25% and ensured timely achievement of employment milestones.
Community & Employer Partnerships
- Built partnerships with schools, workforce programs, and employers to expand access to training and career paths.
- Expanded program reach to 200+ participants, securing long-term collaborations with local businesses.