Jamel Hewitt
Chicago,IL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering several years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Collections Agent
Mintex
Chicago, IL
02.2025 - 09.2025
- Negotiated payment plans with clients to resolve outstanding debts effectively.
- Utilized collections software to track and manage delinquent accounts efficiently.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
NanMckay Associates
Chicago, IL
09.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Castle Credit
Chicago, IL
02.2022 - 02.2024
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Rep
LaSalle Network
Chicago, IL
03.2020 - 02.2022
- Guest relations, customer service, cashier work.
- Greet customers, Arrange seating and lunch for school visitors.
- Service at exhibits.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Retail/Store Manager
Brainstorm Comics
Chicago, IL
01.2015 - 01.2018
- Provide Excellent Customer Service.
- Inventory, Stocking, Scheduling, Cash Handling, Open and closing store responsibilities Phone interviewer/Customer Service.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Customer Service Associate
NORC/University of Chicago
Chicago, IL
01.2013 - 01.2014
- Call clients conduct a child immunization survey for research for the CDC & Associated Press Honored as top surveyor for Associated Press Projects Customer Service In Parallel.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld strict quality control policies and procedures during customer interactions.
Office Assistant
In Parallel
Chicago, IL
01.2012 - 01.2013
- Call Clients sign them up for information regarding Colleges.
- Provided Good Customer Service in a call center environment Inbond & Outbound.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
Barista/Shift Supervisor
Starbucks
Chicago, IL
01.2005 - 01.2011
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained highest standards of conduct and service to support company reputation.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Weighed, ground and packed coffee per customer orders.
Education
Associate of Arts - Business Management
Columbia College
Chicago, IL01.2000
Skills
- Shipping and receiving understanding
- Problem-solving abilities
- Technologically savvy
- Product organization
- Stockroom procedures
- Process optimization
- Data entry
- Critical thinking
- Active listening
- Customer service
Timeline
Collections Agent
Mintex
02.2025 - 09.2025
Customer Service Representative
NanMckay Associates
09.2024 - 06.2025
Customer Service Representative
Castle Credit
02.2022 - 02.2024
Customer Service Rep
LaSalle Network
03.2020 - 02.2022
Retail/Store Manager
Brainstorm Comics
01.2015 - 01.2018
Customer Service Associate
NORC/University of Chicago
01.2013 - 01.2014
Office Assistant
In Parallel
01.2012 - 01.2013
Barista/Shift Supervisor
Starbucks
01.2005 - 01.2011
Associate of Arts - Business Management
Columbia College