Jamel Howell
Queens,NY
Summary
Dedicated Sr.Customer Service Representative[Job Title] with 17 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs.
Overview
23
23
years of professional experience
Work History
Client Consultant
Flagstar Bank
Springfield Gardens, New York
07.2024 - 10.2024
- Explored new opportunities with existing clients to increase revenue streams.
- Consulted carefully with customers for duration of sales process in order to maximize satisfaction and prevent problems.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Sr. Customer Service Representative
Sterling National Bank
Forest Hills, NY
03.2002 - 01.2018
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Sales Associate
The Vitamin Shoppe
Forest Hills , New York
05.2001 - 04.2003
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Thomas A Edison Technical And Vocational High School
Jamaica, NYSkills
- Account Management
- Customer Support
- Service Recommendations
- Consumer/Commercial servicing
- Staff Training and Development
- Branch operations
- Operational Efficiency
- Upselling expertise
Timeline
Client Consultant
Flagstar Bank
07.2024 - 10.2024
Sr. Customer Service Representative
Sterling National Bank
03.2002 - 01.2018
Sales Associate
The Vitamin Shoppe
05.2001 - 04.2003
High School Diploma -
Thomas A Edison Technical And Vocational High School