Jamel Williams
Huntington
Summary
Dynamic Merchandise Manager with a proven track record at Dollar Tree, excelling in inventory management and team leadership. Successfully enhanced product visibility and drove sales through strategic merchandising plans. Recognized for fostering a high-performance culture and optimizing stock levels, resulting in improved operational efficiency and customer satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Merchandise Manager
Dollar Tree
07.2020 - 10.2024
- Developed and executed merchandising plans to enhance product visibility and drive sales.
- Analyzed inventory levels to optimize stock management and minimize waste.
- Collaborated with cross-functional teams to implement promotional displays and seasonal layouts.
- Trained and mentored staff on best merchandising practices and operational efficiency.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
Driver, Warehouse Orders
SRS Distribution
02.2018 - 08.2020
- Operated delivery vehicles to transport warehouse orders efficiently and safely.
- Coordinated loading and unloading of materials in compliance with safety protocols.
- Maintained accurate records of deliveries and inventory levels for operational efficiency.
- Assisted in training new drivers on route navigation and safety procedures.
- Monitored vehicle maintenance schedules to ensure optimal performance and reliability.
- Collaborated with warehouse team to streamline order fulfillment processes.
- Developed strong relationships with customers through reliable service and communication.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Telemarketing Manager
Direct Energy
11.2015 - 02.2018
- Analyzed call metrics to identify trends and optimize campaign strategies.
- Collaborated with sales teams to align telemarketing efforts with overall business objectives.
- Implemented quality assurance processes to ensure compliance with industry standards.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
- Reduced employee turnover by creating a supportive work environment and fostering professional growth opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
No Degree - Political Science
Medgar Evers College
Brooklyn, NYSkills
- Inventory management
- Merchandise presentation
- Merchandise allocation
- Retail display setup
- Stock replenishment
- Inventory control
- Sales analysis
- Stockroom organization
- Markdown optimization
- Product assortment planning
- Maintaining stock levels
- Store layout optimization
- Stock management
- Sales floor resets
- Team leadership
- Customer service
- Coaching and mentoring
- Relationship building
- Pricing updates
Timeline
Merchandise Manager
Dollar Tree
07.2020 - 10.2024
Driver, Warehouse Orders
SRS Distribution
02.2018 - 08.2020
Telemarketing Manager
Direct Energy
11.2015 - 02.2018
No Degree - Political Science
Medgar Evers College