Jamela Dugars
Katy,TX
Summary
Experienced with EHR system implementation, ensuring seamless transitions for healthcare facilities. Utilizes in-depth knowledge of healthcare workflows to customize solutions that enhance productivity and patient care. Track record of fostering strong team collaboration and delivering reliable, adaptable outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Epic Ambulatory All
Mt Sinai South Nassau
10.2025 - 11.2025
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Provided at the elbow support to front desk staff during the admission process, training on verifying patient information, and insurance coverage
- Trained end users on how to make follow up appointments, creating provider schedules, and how to handle patient calls for medication refills.
Epic Ambulatory All/ float
UPMC
09.2025 - 10.2025
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Provided at the elbow support to front desk staff during the admission process, training on verifying patient information, and insurance coverage
- Trained end users on how to make follow up appointments, creating provider schedules, and how to handle patient calls for medication refills.
- Assisted physicians in the Ambulatory setting with their notes, creating templates for their documentation, ordering medication, referrals, and understanding how to manage their staff messaging tool.
- Trained clinical managers on how to create templates for providers’ schedules, submitted IT tickets for any hardware issues, designed department workflow sheets to help improve patient care.
Epic Ambulatory All/ float
Brown University
08.2025 - 09.2025
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Provided at the elbow support to front desk staff during the admission process, training on verifying patient information, and insurance coverage
- Trained end users on how to make follow up appointments, creating provider schedules, and how to handle patient calls for medication refills.
- Assisted physicians in the Ambulatory setting with their notes, creating templates for their documentation, ordering medication, referrals, and understanding how to manage their staff messaging tool.
- Trained clinical managers on how to create templates for providers’ schedules, submitted IT tickets for any hardware issues, designed department workflow sheets to help improve patient care.
Epic Ambulatory
Pointcore Hannibal Regional
04.2025 - 04.2025
- Support 1 - on- 1 training
- Trained end users on Phase of care workflow
- Documenting telephone encounter, refill encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on Schedule case, add on cases, preference cards
- Trained and assist with progress note and documentation
Epic Cadence
Choctaw nation
04.2025 - 04.2025
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
- Trained end users on making follow up appointments
- Assisted clinic manager with template building for provider schedules
- Trained end users on check in/check out process
Ambulatory All
Broward Health Medical
11.2024 - 12.2024
- Independently supported clinic from front desk to provider support
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Assisted provider with creating order sets/panels for labwork and common medications for pediatric gastro patients
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
- Trained end users on making follow up appointments
- Assisted clinic manager with template building for provider schedules
- Trained end users on check in/check out process
Epic Cadence
Memorial Hermann medical center
10.2024 - 10.2024
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
- Trained end users on making follow up appointments
- Assisted clinic manager with template building for provider schedules
- Trained end users on check in/check out process
Epic Cadence
Salem Township Hospital
07.2024 - 10.2024
- Engaged all types of learners with different learning styles
- Worked with LMS software to check end users progress/course grades
- Held open discussions to ensure end users were retaining the lessons
- Had a parking lot for questions
- Thoroughly taught from the lesson plan provided by the PT and tailored it to my own training style
Epic Ambulatory
Virtua Health
06.2024 - 06.2024
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
- Trained end users on making follow up appointments
- Assisted clinic manager with template building for provider schedules
- Trained end users on check in/check out process
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Assisted providers with resulting x-rays and pulling their interpretations into their notes
- Assisted providers with placing orders for DME and injections
- Assisted providers with Proc-Doc
Epic Grand Central
Mt Sinai
05.2024 - 05.2024
- Assisted end users with admissions process
- Assisted with verifying insurance
- Assisted with registering patients
- Assisted with discharging patients
- Assisted business associates with creating reports for charge nurses
Soft Go-Live scheduling & Epic Ambulatory All/ float
Tidelands Health
02.2024 - 03.2024
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Provided at the elbow support to front desk staff during the admission process, training on verifying patient information, and insurance coverage
- Trained end users on how to make follow up appointments, creating provider schedules, and how to handle patient calls for medication refills.
- Assisted physicians in the Ambulatory setting with their notes, creating templates for their documentation, ordering medication, referrals, and understanding how to manage their staff messaging tool.
- Trained clinical managers on how to create templates for providers’ schedules, submitted IT tickets for any hardware issues, designed department workflow sheets to help improve patient care.
- Assisted all practices, inpatient and outpatient, with scheduling their upcoming appointments/cases starting go-live day.
Epic Ambulatory All/ float
RWJBH Barnabas
10.2023 - 11.2023
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Provided at the elbow support to front desk staff during the admission process, training on verifying patient information, and insurance coverage
- Trained end users on how to make follow up appointments, creating provider schedules, and how to handle patient calls for medication refills.
- Assisted physicians in the Ambulatory setting with their notes, creating templates for their documentation, ordering medication, referrals, and understanding how to manage their staff messaging tool.
- Trained clinical managers on how to create templates for providers’ schedules, submitted IT tickets for any hardware issues, designed department workflow sheets to help improve patient care.
Epic Ambulatory Cadence/prelude
University hospital
10.2023 - 10.2023
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
- Trained end users on making follow up appointments
- Assisted clinic manager with template building for provider schedules
- Trained end users on check in/check out process
Epic Ambulatory/Orders Trainer
Monmouth Medical Center (RWJBH Barnabas)
05.2023 - 05.2023
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Train Np’s with orders, making favorites and building preference list and writing discharge instructions
- Trained Nurses on beaker workflow
Epic Ambulatory Trainer/Cadence
Advent Health
03.2023 - 03.2023
- Support 1 - on- 1 training (cadence/prelude)
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
Epic Ambulatory Trainer/Cadence
Cedars Senai
11.2022 - 11.2022
- Support 1 - on- 1 training (cadence/prelude)
- Documenting telephone encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on referrals
Support 1 - on 1 training
Advent Health
07.2022 - 08.2022
- Trained end users on Phase of care workflow
- Documenting telephone encounter, refill encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on Schedule case, add on cases, preference cards
- Trained and assist with progress note and documentation
Epic Ambulatory/Orders Support Trainer
University Hospital
02.2021 - 04.2021
- Supported physicians with medication reconciliation for admission, discharge and transfer.
- Supported physicians with signing note and orders from in basket.
- Supported nurses with charting vitals, I/O, problem lists, creating episodes and documentation.
- Supported nurses with charting and documenting medication
Epic Support
Northside Health
10.2019 - 12.2019
- Supported Power-chart Health Maintenance, Power-Notes, Power-Plans, and Dynamic Doc
- Supported Physicians in workflow education and personalization.
- Nurse training on clinic drawn labs, scheduling procedures, entering pharmacy information, completing power forms on patient intake
- Supported providers on addressing message center and dragon set up during go-live
Epic Ambulatory/Orders Trainer
Mercy Hospital Northwest Arkansas
07.2018 - 11.2018
- Trained Providers on the use and simplification of their In-Basket.
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Train Doctors with orders, making favorites and building preference list and writing discharge instructions
Epic Ambulatory Trainer/Cadence
Franciscan Alliance Health
02.2018 - 04.2018
- One on One training to Physicians support pulmonary department
- Trained the front desk office how to schedule/register patient appointment.
- Prior to EMR Go-live, met with clinic physicians and managers to understand current workflow.
- Trained the Nurses and Medical assistant on Med-Rec.
- Trained the provider how to create and edit Progress Note.
- Trained the physicians how to use the Dragon/command the Dragon
- Trained provider how to create and edit Progress Note, with the usage of Tip sheets
Epic Ambulatory and Cadence application Trainer
Lourdes Hospital
04.2017 - 06.2017
- Provided elbow support for various physicians and nurses in several departments
- Provided training for front desk staffs on how to register and schedule patient
- Provided training to clinicians on the use of Note writer
- Trained end users on the use and simplification of In Basket.
Epic Cadence Elbow support
Rutgers University Hospital
01.2017 - 03.2017
- Provided elbow support to the front desk staffs on patient’s registration and appointment setting in the Physical/occupational therapy
- Supported the physical therapist with patient documentation, also making sure charges are being dropped appropriately
- Elbow support to the front desk staff in scheduling surgery for patients in the Cardiology department in an inpatient department
- Assisted the surgeons with charges being dropped after surgery is completed and giving follow up to patients
Epic Cadence/Orders support
Sibley Memorial hospital
08.2016 - 10.2016
- Provided support to Front desk staffs at during main Admission, verifying of patient info and Insurance coverage
- Elbow support with follow up appointment, scheduling and Patient calls for Med Refill.
- Supported Nurses at the Med Surg with discharging of patients, reviewing of charts and documentations
- Assisted Physician in the Ambulatory setting with their Notes, using smart phrases, ordering of Medication, referrals and understanding how to manage their In-bask
- Elbow support with the ED doctors using their order sets, documentations after performing emergency C-SECTION and making sure charges are dropped appropriately.
Epic ADT Elbow Support
ST’ Mary Health
07.2016 - 08.2016
- Provide Elbow support to the End user from the environment and Transportation department
- Assisted in scheduling housekeepers to designated floors for room cleaning, tidy.
- Elbow support to making sure patients who are discharged are ready to be moved from their room.
- Worked directly with floor and shift managers making sure all floors rooms are available for next patient to be moved into by assigning Housekeepers, using their page.
- Making sure the transportation department managers properly document their transported patients
Epic Ambulatory Elbow Support
Hartford Hospital
05.2015 - 07.2015
- Support 1 - on- 1 training
- Trained end users on Phase of care workflow
- Documenting telephone encounter, refill encounter
- Trained end users front desk staff on verifying insurance
- Trained end users on Schedule case, add on cases, preference cards
- Trained and assist with progress note and documentation
Education
Surgical Technology -
Fortis College
Houston, TX04.2020
General Studies - undefined
Bossier Parish Community College
Bossier City, LA01.2012
Skills
- Clinical workflow analysis
- HIPAA compliance
- Clinical documentation
- Healthcare analytics
- Data migration
- Patient portal management
- EHR implementation
- EHR optimization
Certification
- CST - Certified Surgical Technologist
- First Aid/CPR Certified
Timeline
Epic Ambulatory All
Mt Sinai South Nassau
10.2025 - 11.2025
Epic Ambulatory All/ float
UPMC
09.2025 - 10.2025
Epic Ambulatory All/ float
Brown University
08.2025 - 09.2025
Epic Ambulatory
Pointcore Hannibal Regional
04.2025 - 04.2025
Epic Cadence
Choctaw nation
04.2025 - 04.2025
Ambulatory All
Broward Health Medical
11.2024 - 12.2024
Epic Cadence
Memorial Hermann medical center
10.2024 - 10.2024
Epic Cadence
Salem Township Hospital
07.2024 - 10.2024
Epic Ambulatory
Virtua Health
06.2024 - 06.2024
Epic Grand Central
Mt Sinai
05.2024 - 05.2024
Soft Go-Live scheduling & Epic Ambulatory All/ float
Tidelands Health
02.2024 - 03.2024
Epic Ambulatory All/ float
RWJBH Barnabas
10.2023 - 11.2023
Epic Ambulatory Cadence/prelude
University hospital
10.2023 - 10.2023
Epic Ambulatory/Orders Trainer
Monmouth Medical Center (RWJBH Barnabas)
05.2023 - 05.2023
Epic Ambulatory Trainer/Cadence
Advent Health
03.2023 - 03.2023
Epic Ambulatory Trainer/Cadence
Cedars Senai
11.2022 - 11.2022
Support 1 - on 1 training
Advent Health
07.2022 - 08.2022
Epic Ambulatory/Orders Support Trainer
University Hospital
02.2021 - 04.2021
Epic Support
Northside Health
10.2019 - 12.2019
Epic Ambulatory/Orders Trainer
Mercy Hospital Northwest Arkansas
07.2018 - 11.2018
Epic Ambulatory Trainer/Cadence
Franciscan Alliance Health
02.2018 - 04.2018
Epic Ambulatory and Cadence application Trainer
Lourdes Hospital
04.2017 - 06.2017
Epic Cadence Elbow support
Rutgers University Hospital
01.2017 - 03.2017
Epic Cadence/Orders support
Sibley Memorial hospital
08.2016 - 10.2016
Epic ADT Elbow Support
ST’ Mary Health
07.2016 - 08.2016
Epic Ambulatory Elbow Support
Hartford Hospital
05.2015 - 07.2015
General Studies - undefined
Bossier Parish Community College
Surgical Technology -
Fortis College