Jamela Scott
Cleveland,OH
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Victoria's Secret & PINK
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
Program Assistant
Youth Opportunities Unlimited You
06.2023 - 07.2023
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Nursing Assistant
Devon Oaks Assisted Living Westlake
04.2022 - 02.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Crew Member
McDonald's Restaurant
02.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
No Degree - Nursing Assistance
Lincoln West Science And Health High School
Cleveland, OH05.2024
Skills
- Refunds and Exchanges
- Corrective Actions
- Livechat Messaging
- Sales Quota Achievement
- Administrative and Office Support
- Calm and Professional Under Pressure
Timeline
Program Assistant
Youth Opportunities Unlimited You
06.2023 - 07.2023
Customer Service Associate
Victoria's Secret & PINK
03.2023 - Current
Nursing Assistant
Devon Oaks Assisted Living Westlake
04.2022 - 02.2023
Crew Member
McDonald's Restaurant
02.2021 - 11.2022
No Degree - Nursing Assistance
Lincoln West Science And Health High School
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