Jamelia Meridyth

• Analyze financial data and credit reports to determine loan eligibility
• Prepare loan applications and submit to underwriting for approval
• Maintain accurate records of loan applications and documents
• Ensure compliance with all applicable laws and regulations
• Develop and maintain relationships with referral sources
• Generate new business through marketing and networking activities

• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
• Answered product and service questions, suggesting other offerings to attract potential customers.

• Assisted customers with placing orders and helping with refunds on returned items
• Submitted requests to postal or other delivery service to have customer returns picked up
• Navigated multiple systems and screens while assisting customers
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Performed tracking of all payments and expenditures, including payroll, purchase
  orders, invoices, statements, etc.
• Paid employees by verifying Travel & expense receipts and preparing payment reports
• Managed invoice discrepancies for timely resolution, improving vendor relationships and ensuring accurate financial reporting.
• Reconciled vendor statements and researched and corrected discrepancies.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.