Jameryl Liriano
Angelo's Italian Restaurant
Sunrise,FL
19
years of professional experience
Dedicated Customer Service Professional with expertise in enhancing guest satisfaction and fostering loyalty. Achieved operational success through effective team leadership, strategic planning, and problem-solving in dynamic environments. Focused on delivering high-quality outcomes and fostering positive work culture through collaborative efforts and conflict resolution.
Work History
Server
3 Years 8 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new employees on restaurant policies, menu items, and service standards.
- Maintained cleanliness and organization of dining areas and service stations.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Server and Assistant Manager
4 Years 1 Month- Managed daily operations to ensure efficiency and adherence to company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new staff on processes, tools, and customer service standards.
- Developed team schedules to optimize resource allocation and meet operational goals.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Collections Agent Supervisor
9 Years 9 Months- Developed and implemented effective collection strategies to minimize delinquency rates.
- Managed account collections and negotiations to ensure timely resolution of outstanding debts.
- Analyzed customer accounts to identify payment patterns and suggest tailored repayment plans.
- Trained new agents on compliance regulations and best practices for collections processes.
Customer Service Representative
1 Year 1 Month- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using banking software and systems.
- Educated clients on financial products and services available at the bank.
- Maintained up-to-date knowledge of policies and procedures to ensure compliance.
Education
Bachelor of Administration - Business Administration And Management
Skills
Exceptional customer service
Guest engagement
Sales expertise
Cash handling
Guest relations management
Quality control
Inventory management
Team collaboration
Memory retention
Professional appearance
Guest relations
Relationship management
Timeline
Server
Angelo's Italian Restaurant
12.2022 - 08.2026Read More
Server and Assistant Manager
Santino's Pizza
11.2018 - 12.2022Read More
Collections Agent Supervisor
Banco Promerica
07.2008 - 04.2018Read More
Customer Service Representative
Banco Promerica
06.2007 - 07.2008Read More
UNICABIRE, Universidad Del Caribe
Bachelor of Administration from Business Administration And Management
Read More