James Abernathy
Nashville,TN
Summary
I've graduated high school in May of 2025 with my diploma. I've also graduated with my Associates and is OSHA certified. I am a very hard worker and a quick learner who is always open to new opportunities. I worked as a customer service attendant at the Camel Express Car Wash for about a year and worked at McDonald's for about a year and a half beforehand. I love challenges and solving problems. I am always open to learn new skills and professions.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Camel Express CarWash
06.2024 - Current
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Educated customers about billing, payment processing and support policies and procedures.
Education
General Studies
Nashville State Community College
Nashville, TN05-2025
High School Diploma -
Whites Creek High School
Whites Creek, TN05-2025
Skills
- Problem resolution
- Team collaboration
- Calm and professional under pressure
- Computer skills
- De-escalation techniques
- Quick learner
- Posses the ability to understand and react to stressful situations
Timeline
Customer Service Associate
Camel Express CarWash
06.2024 - Current
General Studies
Nashville State Community College
High School Diploma -
Whites Creek High School
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