James Adcock
Granbury
Summary
Detail-oriented Virtual Auto Damage Adjuster with proven skills in claims processing, damage assessment, and cost negotiation. Adept at utilizing software for accurate documentation review and enhancing customer relationships.
Overview
9
9
years of professional experience
Work History
Virtual Auto Damage Adjuster
Snapsheet
Granbury
03.2025 - Current
- Evaluated auto damage claims using Snapsheet's technology platform.
- Reviewed photos and documentation to assess vehicle damages accurately.
- Collaborated with repair shops to obtain estimates for needed repairs.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
Managed Repair Representative
Progressive
Fort Worth
01.2023 - 02.2025
- Communicated with customers to address repair inquiries and service needs.
- Coordinated repair processes with vendors to ensure timely service delivery.
- Managed claims by reviewing documentation and verifying coverage details.
- Analyzed customer feedback to improve repair service quality and efficiency.
- Utilized software systems to track repairs and update customer records accurately.
- Provided customer service support to customers regarding repair and maintenance inquiries.
Service Advisor
Caliber Collision
03.2017 - 01.2023
- Communicated repair status updates to customers clearly and promptly.
- Collaborated with technicians to ensure accurate service assessments.
- Maintained comprehensive knowledge of automotive services and parts availability.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
Education
Certification in Welding -
TSTC Waco
Waco08-2010
High School Diploma -
Granbury High School
Granbury, TX05-2009
Skills
- Claims processing
- Damage assessment
- Cost negotiation
- Software utilization - CCC one, Mitchell & Audatex
- Customer relationship management
Timeline
Virtual Auto Damage Adjuster
Snapsheet
03.2025 - Current
Managed Repair Representative
Progressive
01.2023 - 02.2025
Service Advisor
Caliber Collision
03.2017 - 01.2023
Certification in Welding -
TSTC Waco
High School Diploma -
Granbury High School