James Alan Hethcox
League City,Texas
Summary
Highly motivated, energetic & focused security service professional with almost 20 years experience in leadership & management positions in LAW ENFORCEMENT, MILITARY & SECURITY SERVICES
- Strong leadership skills with innate ability to build strong relationships with all levels of organization
- Ability to deliver quality service in expected time frame & under stressful constraints
- Excellent communication, interpersonal & negotiation skills
- Takes initiative to uphold standards of industry - always going above and beyond call of duty
- Proven track record of excellent customer service & financial management
- Maintenance of confidential information, data & PHI
- Team-oriented, resourceful & dedicated
- Results & client satisfaction driven
- Proficient in web-based applications & Microsoft Office
- Ability to travel as required
- Possess active passport & TS-SCI Clearance
Overview
13
13
years of professional experience
Work History
Client Manager
Allied Universal Security Services
Houston, TX
11.2023 - Current
- Develop & maintain relationships with 32 clients that include approximately 6,000 hours/week, encompassing approximately 1,000 square miles to understand their needs & provide solutions
- Develop strategies to increase customer loyalty by understanding their expectations & preferences
- Evaluate effectiveness of current processes relating to customer service & suggest improvements where necessary
- Monitor performance metrics such as response times, resolution rates, ensuring adherence to MSAs
- Focus on achieving highest level of expectations to meet client & company satisfaction through effective communication techniques
- Coach, develop & motivate my team to achieve company matrix goals
Reserve Police Officer
Tiki Island Police Department
Tiki Island, VA
10.2010 - Current
- Formally trained & experienced as Field Training Officer and S.W.A.T.
- Attained Master Level Peace Officer in Texas
- Protect and defend 1.3 area square miles with village population of approximately 1,000 residents
- Patrol assigned areas to detect & prevent criminal activity
- Respond to emergency calls for service & provide assistance as needed
- Assist with enforcement of all applicable laws, ordinances, & regulations
- Prepare detailed reports on incidents & arrests made
- Arrest suspects following established procedures while exercising caution & good judgment
- Develop positive relationships with members of the community through city functions
- Communicate with victims, suspects & witnesses to gather & provide information regarding criminal events
Service Manager
Allied Universal Security Services
Houston, Texas
06.2019 - 11.2023
- Responsible for daily operational management of assigned client portfolio that included Shell Deer Park Chemicals (PEMEX), Aramco, STP (Nuclear Power Plant), JP Morgan Chase Bank, FedEx, Wyndham Hotels & Resorts, St. Luke’s Health and was responsible for approximately 2,023 hours/week & at times up to 7,500 hours/week
- Ensured contract compliance at all assigned properties and identified security issues and opportunities
- Inventory Controller for East Texas Branch Firearms Management System
- Firearms Subject Matter Expert and weapon quality control expert
- Managed service staff to ensure client satisfaction and compliance with company policies
- Developed and maintained relationships with clients
Chief Operations Officer
RxBODYFx
Friendswood and Texas City, Texas
09.2016 - 09.2023
- Implemented operational strategies to reduce costs, improve efficiency & maximize profits
- Oversaw the planning, development and implementation of new processes & procedures to increase productivity
- Monitored trends within industry in order to anticipate changes in market conditions that could affect profitability
- Conducted regular reviews with employees at all levels of the organization in order to ensure alignment with overall strategy
- Sought professional advice of root cause analyses when issues arose in order to determine underlying causes & developed corrective actions
- Served as an escalation point for customers who had unresolved issues or complaints about products or services provided by the organization
- Sought professional advice on short & long range strategic plans to direct financial progress of business & acted on those plans to create a valuable franchisable company
Education
Bachelor of Arts Degree - Anthropology, Geographic Information Systems, Global Positioning Systems, Remote Sensing
University of Alabama At Birmingham
Associate of Applied Science Degree - Drafting & Design Technology Program, Computer-Aided Designs/Manufacturing (CAD/CAM)
Central Alabama Community College
Skills
- Shift Scheduling
- Customer Service
- Policy & Procedure Enforcement
- Schedule Management
- New Employee Hiring
- Proficient in iCims, WinTeam, Courier, DOMO, MS Office
- Employee Training & Development
- Workplace Safety
- Multiple Priorities Management
- Weapons safety & inspection
- Project Planning
- Resource Allocation
- Work Planning & Prioritization
- Conflict Resolution
- Budget Control
- Problem-Solving
- Regulations Compliance
- Contract Management
Military Experience (2004 - Present)
- US Army Reserve (USAR) — Ellington Field, Houston, Texas, Captain (CPT), Engineer Officer, Assistant Plans Officer
- Military Positions Held: Commanding Officer (CO), Executive Officer (XO), Platoon Leader, Criminal Investigation Division (CID) Special Agent (SA), Army Aviation Chief Warrant Officer (CW2), Civil Affairs Specialist, Physical Security Officer & Anti-Terrorism Officer
References
References available upon request.
Timeline
Client Manager
Allied Universal Security Services
11.2023 - Current
Service Manager
Allied Universal Security Services
06.2019 - 11.2023
Chief Operations Officer
RxBODYFx
09.2016 - 09.2023
Reserve Police Officer
Tiki Island Police Department
10.2010 - Current
Bachelor of Arts Degree - Anthropology, Geographic Information Systems, Global Positioning Systems, Remote Sensing
University of Alabama At Birmingham
Associate of Applied Science Degree - Drafting & Design Technology Program, Computer-Aided Designs/Manufacturing (CAD/CAM)
Central Alabama Community College