Summary
Overview
Work History
Education
Skills
Timeline
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James Alba

Tallahassee

Summary

Customer-focused professional with over three years of experience in fast-paced restaurant settings. Expertise in delivering exceptional service and fostering a collaborative team environment. Currently pursuing a bachelor’s degree in Information Technology, with strong skills in data management and analysis. Proven track record of enhancing operational efficiency through effective database management and problem-solving techniques.

Overview

5
5
years of professional experience

Work History

Server

Ocean 99 Restaurant
Ocean City
05.2025 - 08.2025
  • Took food and drink orders, delivered meals, and provided attentive service in a fast-paced, high-volume beachside restaurant.
  • Maintained a clean and organized dining area, restocked supplies, and handled POS transactions accurately.
  • Ensured guest satisfaction through regular table visits and quick resolution of issues.
  • Collaborated with kitchen and floor staff to ensure smooth, efficient service and a positive guest experience.
  • Assisted in training new servers on restaurant policies and procedures.

Server

Fenwick Crab House
Fenwick Island
05.2024 - 08.2024
  • Greeted guests and provided detailed explanations of menu items and specials.
  • Took accurate food and drink orders to facilitate efficient service.
  • Conducted regular table check-ins to ensure timely service and guest satisfaction.
  • Maintained cleanliness of dining area, quickly resetting tables and processing payments.

Server

Dead Freddies Island Grill
Ocean City
06.2023 - 08.2023
  • Delivered full-service dining experience through efficient order taking and food running.
  • Ensured guest satisfaction with attentive service and friendly interactions.
  • Maintained high standards of customer service in fast-paced restaurant environment.
  • Managed food and beverage orders with a strong emphasis on attention to detail.

Data Specialist

Heartland Consulting
McLean
01.2022 - 08.2022
  • Collected, reviewed, and cleaned large datasets for accurate reporting and analysis.
  • Maintained databases to ensure data integrity and accuracy across all records.
  • Generated routine reports to support project tracking and informed decision-making.
  • Collaborated with analysts and team leads to uphold data consistency and integrity.
  • Analyzed datasets to identify trends and patterns relevant to client projects.
  • Developed efficient data processing workflows in collaboration with team members.
  • Audited data regularly to guarantee quality and adherence to security protocols.
  • Ensured confidentiality while complying with data governance standards.

Server Assistant

The Capital Grille
Fairfax
05.2021 - 08.2021
  • Efficiently reset tables, refilled beverages, and delivered food to guests.
  • Maintained cleanliness of dining areas and tables during service shifts.
  • Supported servers during peak hours to ensure seamless service delivery.
  • Organized supplies and restocked items to enhance inventory management.

Team Member

Chick-fil-A
Fairfax
08.2020 - 06.2021
  • Processed customer orders efficiently at counter and drive-thru.
  • Upheld food preparation and cleanliness standards to ensure safety.
  • Collaborated with team members to deliver quick service during peak hours.
  • Delivered exceptional customer service in a fast-paced environment.
  • Trained new team members on operational procedures for consistency.

Education

Bachelor of Science - Information Technology

Florida State University
Tallahassee, FL
08-2026

Associate of Science - Information Technology

Tallahassee Community College
Tallahassee, FL
05.2024

High School Diploma -

Fairfax High School
Fairfax, VA
06-2021

Skills

  • Restaurant and hospitality service
  • POS systems and payment processing
  • Guest relations and communication
  • Food safety and preparation
  • Team collaboration
  • IT support
  • Time management
  • Data management
  • Python programming
  • Excel proficiency
  • Problem-solving skills
  • Project management
  • Database management
  • Microsoft Office expertise

Timeline

Server

Ocean 99 Restaurant
05.2025 - 08.2025

Server

Fenwick Crab House
05.2024 - 08.2024

Server

Dead Freddies Island Grill
06.2023 - 08.2023

Data Specialist

Heartland Consulting
01.2022 - 08.2022

Server Assistant

The Capital Grille
05.2021 - 08.2021

Team Member

Chick-fil-A
08.2020 - 06.2021

Bachelor of Science - Information Technology

Florida State University

Associate of Science - Information Technology

Tallahassee Community College

High School Diploma -

Fairfax High School

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