James Alexander
Regional Manager
Athens,GA
Summary
Intuitive Training manager offering high-level emotional intelligence and 3-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Regional Manager
Goodwill of North Georgia
Athens, GA
09.2018 - Current
- Achieve mission, financial and strategic goals through effective budget planning, implementation and oversight, maximizing financial contribution to the organization.
- Ensure grant/contract compliance and performance, serving as the point of contact for assigned funding sources.
- Ensure sufficient funding and resources for designated services and initiatives.
- Provide leadership within Goodwill, Career Services department, designated funder and referral sources and targeted communities.
- Develop regional goals, budget, plans and services in line with Goodwill’s strategic plan.
- Prepare annual individual training plan for work and professional development and report progress in achieving goals with supervisor.
- Ensure timely and accurate performance evaluations for all program staff, employing the approved agency process.
- Ensure development of suitable community partners and employers to support decentralized community-based model of service delivery.
- Participate in cross division and department teams.
- Regularly and consistently evaluate and ensure satisfaction of all stakeholders.
- Lead designated regional team in community involvement to assess needs and opportunities, develop partnership and joint venture opportunities, and enhance funding sources for Career Services.
- Oversaw job seeker aptitude and interest testing, reviewed results with job seekers, and presented suitable career alternatives.
- Notified employers and community organizations of workforce development programs and services.
- Conducted preliminary interviews to determine if prospective employees met employer qualifications and referred eligible applicants to matching opportunities.
- Administered information and education to community and employers about available programs.
C3 Navigator
Goodwill of North Georgia
Athens, GA
03.2015 - 09.2018
- Provide vocational and academic guidance, assistance with applications, financial aid, registration, transcripts and/or all aspects of the college systems, through case management and related services to participants in support of the program’s financial, mission, training, continuous quality improvement and marketing goals.
- Assist in recruiting eligible participants qualified for funding to ensure financial sustainability of program.
- Ensure that highest quality, individualized services are delivered to program participants, with a focus on the mission of Goodwill of North Georgia, Inc.
- Conduct orientation to program, services, and policies and procedures for new participants.
- Maintain regular contact with technical colleges, high schools, referring counselor/agency.
- Teach life skills, work adjustment, pre-employment skills, or other related curricula to caseload.
- Administered information and education to community and employers about available programs.
- Provided special assistance to military veterans, aided in translating current skillset from military to civilian, and offered complete career development and placement support.
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.
- Organized scheduling and logistic elements of employee training to maximize overall impact of every coaching session.
- Identified career goals and advancement opportunities to enable participants s to find success within each individual position.
Case Manager
Goodwill of North Georgia
Duluth, GA
02.2014 - 03.2015
- Responsible for the for providing case management services to individual 16-24.
- Developed and maintained internship sites for youth ages 16-24.
- Responsible for teaching Job Readiness and Financial Literacy courses.
- Responsible for maintaining ensuring funding reports were accurate.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with school and community partners.
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
- Produced training materials such as manuals, guides and online learning modules to reiterate information shared in training sessions.
- Organized scheduling and logistic elements of training participants to maximize overall impact of every coaching session.
- Assisted training participants with vocational and technical school training.
Education
Bachelors of Arts and Sciences - History
University of Kentucky
01.2005 - 01.2009
Masters of Psychology -
University of Phoenix
Tempe, AZ 01.2013 - 01.2020
Designed Thinking Certification -
Cornell University
Ithaca, NY 11.2020 - 03.2021
Skills
Business development and planning
Consulting
Staff recruiting
Staff Management
Strategic planning
Operational Oversight
Goals and performance
Territory Management
Business planning
Business administration
Project Management
Financial Management
Timeline
Designed Thinking Certification -
Cornell University
11.2020 - 03.2021
Regional Manager
Goodwill of North Georgia
09.2018 - Current
C3 Navigator
Goodwill of North Georgia
03.2015 - 09.2018
Case Manager
Goodwill of North Georgia
02.2014 - 03.2015
Masters of Psychology -
University of Phoenix
01.2013 - 01.2020
Bachelors of Arts and Sciences - History
University of Kentucky
01.2005 - 01.2009