Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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James Alzaibak

Taunton,MA

Summary

I work quickly and am highly effective at multi-tasking in fast-paced environments. This ability is complimented by the fact that I am high-energy and outgoing; skilled in serving in a high-volume establishment. I strive to apply my proven ability to build rapport with customers to the wine and spirits distribution industry to enhance my personal skillset and expand company growth.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Shovel Town Brewery
North Easton, MA
04.2021 - Current
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
  • Developed marketing plans to promote products or services offered by the company.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborated with other departments within the organization to coordinate projects.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor using creative solutions.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Appraised and placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Taproom Associate

Stellwagen Beer CO.
Marshfield, MA
07.2018 - 04.2021
  • Took initiative to take over responsibility for weekly tap-line cleaning/valve maintenance/general repairs
  • Cross trained on production and canning operations
  • Built and maintained relationships with 10+ new distribution partners to increase sales and brand awareness
  • Developed and implemented new training system for new hires
  • Demonstrated flexibility amending and adapting to changed SOPs due to COVID mandates
  • Actively worked to increase revenue through development of promotions, 'flights of the week,' and community partnerships
  • Tracked metrics such as hot times and sales patterns to optimize scheduling.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Maintained an up-to-date knowledge of store promotions, specials, events.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Associate of Science - Business Management

Massasoit Community College
Brockton, MA
05-2018

Skills

  • Extensive beer knowledge
  • Service-minded
  • Multi-tasking
  • Problem Solving
  • Training and Skill Development
  • TIPS certified
  • Sales Forecasting
  • Process Improvements
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Food Safety and Sanitation
  • Budgeting and Cost Control
  • Process Improvement

Volunteer Experience

  • Scituate Animal Shelter, Scituate, MA, Animal Welfare Associate, 2016, 2018, Cleaning and pet care
  • Marshfield Fair, Marshfield, MA, Gardener, 2016, Present, Upkeep & customer service at Horticulture Center

Timeline

Assistant General Manager

Shovel Town Brewery
04.2021 - Current

Taproom Associate

Stellwagen Beer CO.
07.2018 - 04.2021

Associate of Science - Business Management

Massasoit Community College

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James Alzaibak