JAMES APHOLZ
Londonderry,NH
Summary
Training and management professional recognized for enhancing team efficiency and ensuring compliance with federal standards. Successfully coordinated return-to-work policies for over 80 employees, fostering strong relationships across multiple agencies while streamlining procurement and facility management processes.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Support Services Specialist (GS-0342-09)
Veterans Benefits Administration
Manchester, USA
11.2023 - Current
- Recognized by senior leadership as Employee of the Month for strong liaison and communication skills with outside agencies supporting facility acquisitions, improvements, and maintenance, while providing expert analysis of facility requirements, organizational needs, and effective resolutions.
- Processed reasonable accommodation requests and equipment authorizations while mentoring new support services division employees on documentation standards.
- Processed and reconciled purchase orders across regional offices in iFAMS, conducted market research, and resolved procurement discrepancies independently, ensuring timely workflow.
- Completed Federal Fleet Manager course, becoming subject matter expert for fleet management across Boston, Manchester, and White River Junction Regional Offices; tracked and maintained government vehicles, ensuring only authorized drivers operated them, resulting in zero incidents.
- Gained experience in the Personal Identity Verification lifecycle as Sponsor, Adjudicator, and Activator while updating procedures to maintain compliance with federal security standards, operational readiness, and continuity across three regional offices.
- Certified Contracting Officer Representative (COR), Level 1, with training in contracting processes, invoice review, repair requests, and collaboration with the Lead Contract Specialist.
- Over the past 2.5 years, led inventory, repair, replacement, and disposal efforts for two decades of outdated equipment; improved usage forecasting and ensured responsible stewardship of government funds.
- Applied 30 years of experience in administrative programs, safety, emergency management, exercise evaluation, and government purchase card programs to mentor employees and coworkers on proper procedures.
- Created 85+ how-to process guides, fulfilled same-day printing and reproduction requests for regional offices, and reviewed invoices for payment.
- Named Employee of the Quarter while partnering with supervisors to plan, monitor, and evaluate space utilization for more than 80 employees under the return-to-work policy, including coordination with employees from 20 additional VA agencies.
Vehicle Operator/Roads and Grounds (WG-5), Business Office (GS-6)
Veterans’ Health Administration
Manchester, USA
11.2020 - 11.2023
- Expertly performed all required safety inspections and minor maintenance of vehicles and heavy equipment; ensured snow and, ice removal of VHA campus for employees and Veteran customers with nearly zero safety incidents lauded by Senior leadership.
- Streamlined travel office programs, reducing backlog of Travel and Ambulance claims by 70%.
- Corresponded with travelers and providers to identify dependable and economical transportation options.
- Trained staff on GovTA pay system, enabling effective management of travel payments within the division.
- Forwarded payment documentation for supervisor approval, ensuring timely processing of all payment requests.
Rural Carrier Associate
United States Postal Service
Hudson, USA
09.2019 - 12.2019
- Sorted mail by delivery sequence for distribution.
- Collected and returned customer mail to facility for processing and sorting, ensuring timely delivery.
- Obtained signatures for registered, certified, and insured mail.
- Followed strict package safety standards to ensure safety of customers and team members.
- Maintained accurate manual and electronic accounting records for government funds.
Operations Officer (O4/O3E), Personnel/Services Flight Commanders, Law Enforcement Officer/K9
United States Air Force
08.1989 - 12.2012
- Streamlined and automated processes, enhancing operational efficiency.
- Presented findings to leadership on identified inefficiencies and recommended improvements.
- Protected data in compliance with security regulations and developed defense plans.
- Determined eligibility, processed payments, created training programs for all personnel levels.
- Inspected facilities for safety compliance; Implemented safety programs to reduce injuries and hazards.
- Prepared and researched travel plans/documents and schedules using government rates.
- Leveraged extensive experience with office tools to support daily operations.
- Updated monthly manpower reports and maintained accounting records for government funds.
- Clarified claim guidelines to beneficiaries and worked collaboratively to achieve service goals and resolve issues.
Education
MASTER OF SCIENCE - SPORTS MANAGEMENT
Southern New Hampshire University
Hooksett, NH08-2026
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Western New England University
Springfield, MASkills
- Project management
- Procurement processes
- Data analysis
- Government communications
- Program development
- Policy development
- Performance improvement
- Continuous improvement
- Resource allocation
- Supervision
- Management
- Six Sigma
- LEAN processes
- Customer service
- Creative problem-solving
- Decision-making
- Relationship-building
- Mentoring
- Coaching
- Training
- Cross-functional team management
- Teamwork and collaboration
- Effective communication
- Interpersonal skills
- Delegation
- Problem-solving
- Leadership
- Interpersonal skills
Certification
- COR Level I Certification, DAU, 2024
- Federal Fleet Manager certified, 2024
Timeline
Support Services Specialist (GS-0342-09)
Veterans Benefits Administration
11.2023 - Current
Vehicle Operator/Roads and Grounds (WG-5), Business Office (GS-6)
Veterans’ Health Administration
11.2020 - 11.2023
Rural Carrier Associate
United States Postal Service
09.2019 - 12.2019
Operations Officer (O4/O3E), Personnel/Services Flight Commanders, Law Enforcement Officer/K9
United States Air Force
08.1989 - 12.2012
MASTER OF SCIENCE - SPORTS MANAGEMENT
Southern New Hampshire University
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Western New England University