James Ballentine
Tipp City,OH
Summary
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Steak N Shake
11.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
O'Charley's Restaurant & Bar
12.2019 - 08.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
Proprietor
Outback Steakhouse
10.2016 - 12.2019
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Established and maintained number of lucrative partnerships with businesses and schools offering best pricing for catering and events
- Designed detailed business plans to outline finances, goals and operations of company.
- Analyzed internal processes and implemented procedural or policy changes to improve operations.
Kitchen Manager
Outback Steakhouse
03.2014 - 10.2016
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Used learning tools and programs to develop and maintain knowledge of food, products, and promotions
Audit Coordinator
Alliance Inspection Management
07.2006 - 10.2014
- Aided senior leadership with report generation to utilize process improvements.
- Studied root cause of accounting discrepancies and provided corrective actions.
- Performed audits of operational and financial areas to check compliance.
- Posted financial data in Excel spreadsheets and managed inventory issues
- Analyzed balance sheets for mistakes and inaccuracies.
Loan Officer
Aneriquest Mortgage
04.2003 - 07.2006
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Recommended loan approvals and denials based on customer loan application reviews.
Education
Associate of Science - Liberal Arts And Sciences
Sinclair Community College
Dayton, OH06.2003
Skills
- Recruitment
- Advertising and Marketing
- Operations Management
- Strategic Planning
Timeline
General Manager
Steak N Shake
11.2023 - Current
General Manager
O'Charley's Restaurant & Bar
12.2019 - 08.2023
Proprietor
Outback Steakhouse
10.2016 - 12.2019
Kitchen Manager
Outback Steakhouse
03.2014 - 10.2016
Audit Coordinator
Alliance Inspection Management
07.2006 - 10.2014
Loan Officer
Aneriquest Mortgage
04.2003 - 07.2006
Associate of Science - Liberal Arts And Sciences
Sinclair Community College