James " Ben" Beamer
Lumberton,TX
Summary
Experienced account manager and technician with 8 years in the Overhead crane world, ranging from small chain hoist to top running overhead cranes and everything in between Strong interpersonal skills, working knowledge of a blue-collar industry, and a proven track record of being dependable and proactive in meeting objectives
Overview
7
7
years of professional experience
Work History
Account Manager
Hoist and Crane Service Group
Beaumont, TX
06.2025 - Current
- Developed strategic account plans to enhance client satisfaction and retention.
- Collaborated with cross-functional teams to streamline communication and project delivery.
- Analyzed customer feedback to identify trends and implement service improvements.
Service Manager
Hoist and Crane Service Group
Lake Charles, LA
03.2023 - 06.2025
- Developed service reports to analyze performance metrics and identify areas for operational improvement.
- Collaborated with clients to address concerns, providing solutions that increased client retention rates.
- Streamlined communication between departments, fostering teamwork and enhancing overall service quality.
- Led initiatives to upgrade equipment management systems, reducing downtime and increasing productivity.
Service Manager
Hoist and Crane service group
Dallas, TX
03.2023 - 12.2023
- Oversaw daily operations of service teams to ensure timely and accurate project completion.
- Managed scheduling and resource allocation to optimize workforce efficiency across multiple projects.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Trained and mentored junior staff on safety protocols and equipment handling best practices.
Branch Manager
Hoist and Crane Service Group
Corpus Christi, Texas
05.2022 - 03.2023
- Responsible for new customer acquisition, customer relations, and teaching technical skills
- Managed P&L and pulled branch from a failing to profitable in the short time i was there
- Help lay foundation for assistant and lead technician career development plans and set realistic goals while giving them ways to achieve them
Technician
Hoist and Crane service group
Sulphur, Louisiana
09.2018 - 05.2022
- Inspected lifting equipment ranging from chain-falls to top running double girder cranes
- Experienced in relay logic, VFD's, limited static stepless, and reading all wiring diagrams/schematics
- Ensured lifting equipment was OSHA, ASME, and CMAA compliant
- Performed mechanical and electrical service calls to return equipment to operational condition and customer satisfaction
- Installed new equipment including floor and wall mounted jobs, top running overheads, under hung overheads, ect
- Experienced door technician with troubleshooting knowledge as well as install experience
Education
Highschool Diploma -
Little Cypress Mauriceville
Little Cypress, Texas06.2014
Skills
- Leadership
- Electrical Experience
- Mechanical Knowledge
- Inspection
- Management Experience
- Customer service
- Account management
- Teamwork and collaboration
- Preventive Maintenance
- Attention to detail
- Installation and repair
Timeline
Account Manager
Hoist and Crane Service Group
06.2025 - Current
Service Manager
Hoist and Crane Service Group
03.2023 - 06.2025
Service Manager
Hoist and Crane service group
03.2023 - 12.2023
Branch Manager
Hoist and Crane Service Group
05.2022 - 03.2023
Technician
Hoist and Crane service group
09.2018 - 05.2022
Highschool Diploma -
Little Cypress Mauriceville