James Benbow
Lakeland Kansas City
KANSASCITY,MO
14
years of professional experience
Experienced operations and sales leader with a background in guest service, team coordination, and daily business support. Skilled in staff collaboration, performance tracking, and smooth workflow management. Proven ability to build trust, improve service, and support efficient operations.
Work History
Sales Specialist
2 Years 7 Months- Consulted customers to identify product needs and recommend appropriate solutions.
- Resolved customer concerns promptly, preserving positive shopping experiences and repeat business.
- Processed sales transactions accurately while maintaining organized records and order details.
- Supported merchandising standards by restocking products and maintaining clean, organized displays.
- Built strong client relationships through consistent communication and effective problemsolving.
- Educated customers about product features and benefits to aid in selecting the best options for each individuals' needs.
Assistant General Manager
1 Year 11 Months- Oversaw daily golf operations, ensuring smooth tee sheet flow, guest service, and facility readiness.
- Coordinated staff schedules, training, and accountability across pro shop, course, and hospitality teams.
- Monitored inventory, purchasing, and vendor orders to maintain pro shop and clubhouse supply levels.
- Resolved guest concerns promptly, supporting high service standards and repeat member satisfaction.
- Reviewed sales, labor, and operational reports to improve efficiency and control expenses.
- Mentored team members, reinforcing policies, service expectations, and consistent operational execution.
- Handled cash accurately and prepared deposits.
Tournament & Operations Directror
1 Year- Directed daily operations across member services, dining, and event execution.
- Coordinated department leaders to align staffing, schedules, and service standards.
- Monitored budgets, purchasing, and vendor relationships to control operational costs.
- Reviewed facility needs and prioritized maintenance requests to sustain safe operations.
Cart Attendant
2 Years 10 Months- Assisted guests with bag loading, unloading, and cart retrieval across clubhouse and parking areas.
- Inspected carts before use, reporting maintenance issues and safety concerns to supervisors.
- Sanitized high-touch cart surfaces and restocked towels, scorecards, tees, and coolers.
Education
High School Diploma
Skills
Sales presentations
Account management
Customer care
Sales strategy
Customer service and care
Team collaboration
Product demonstrations
Timeline
Sales Specialist
Lakeland Kansas City
03.2024 - CurrentRead More
Assistant General Manager
Great Life Golf
03.2022 - 02.2024Read More
Tournament & Operations Directror
The Natonal Golf Club of Kansas City
01.2019 - 01.2020Read More
Cart Attendant
Paradise Pointe Golf Course
01.2013 - 11.2015Read More
Staley High School
High School Diploma
Read More