James Bowe
Parts Counterperson
Willing To Relocate
Summary
Spirited automotive parts professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving high per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Willing to relocate.
Overview
8
8
years of professional experience
Work History
Parts Counter Person
Apple Ford
09.2022 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts for customers, repair shops and body shops for use in Ford vehicles.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Parts Counter Person
Norris Ford
09.2015 - 09.2022
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts for customers, repair shops and mobile fleet department for use in automotive and heavy truck and hydraulic equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
Education
High School Diploma -
Canastota Central School Disctrict
Canastota, NY06.1992
Skills
- Critical Thinking
- Pulling Parts
- Stock Number and Pricing Data
- Vehicle Operations Knowledge
- Returns Policies
- Demand Fulfillment
- Customer Retention
- Parts Recommendation
- Suggestive Selling
- Cycle Counting
- Catalog Familiarity
- Forklift Operation
Timeline
Parts Counter Person
Apple Ford
09.2022 - Current
Parts Counter Person
Norris Ford
09.2015 - 09.2022
High School Diploma -
Canastota Central School Disctrict