James Burton
Braintree
Summary
Experienced with ropes course operations, prioritizing safety and participant engagement. Utilizes effective communication and leadership to guide groups through challenging activities. Knowledge of risk assessment and emergency response procedures ensures secure and enjoyable experience for all.
Overview
8
8
years of professional experience
Work History
Ropes Course Assistant
TreeTop Adventures
05.2023 - 11.2024
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Developed customized team-building activities for corporate groups, resulting in increased repeat bookings and positive feedback.
- Assisted in the training of new staff members, sharing best practices to ensure consistent quality across all instructional experiences.
- Adapted to diverse group dynamics, creating personalized experiences that catered to individual strengths and limitations within each session.
- Improved customer satisfaction by providing clear instructions and guidance for participants throughout the ropes course experience.
- Streamlined course operations by optimizing scheduling procedures, reducing wait times for participants during peak hours.
- Maintained a clean and organized course environment, ensuring optimal conditions for participants and staff alike.
Retail Sales Associate
Marshalls
05.2017 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
Bachelor of Arts - Economics
Westfield State University
Westfield, MA05-2024
Skills
- Teaching strategies
- Safety management
- Environmental awareness
- Equipment inspection
- Group management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Languages
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Team Sports
- Music
Timeline
Ropes Course Assistant
TreeTop Adventures
05.2023 - 11.2024
Retail Sales Associate
Marshalls
05.2017 - 05.2020
Bachelor of Arts - Economics
Westfield State University
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