James Carlen

• Effectively managed over 60 high-value clients spending over $50,000/year by securing renewals, facilitating program changes/updates and handling client requests in a timely manner.
• Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
• Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
• Finished 2023 at 108% to renewal quota.
• Currently over 100% of renewal quota for 2024
• Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.

· Sell custom websites and digital marketing programs to lawyers and law firms with FindLaw, an exclusively legal marketing firm. throughout NH, ME and VT.

· Manage portfolio of over 100 legal clients, growing client base and revenue by over 20%.

· Present FindLaw marketing at legal conferences and seminars, promoting the brand and gathering leads.

· Regularly prospect by walk ins, phone calls, and emails to gather new leads and opportunities.

· Present custom market analyses and digital marketing recommendations to law firms, improving their online presence and ultimately their revenue.

• Lead local sales team in new business sales five of seven years.
• Consistently ranked in top 20% in a group of 80 - 90 Media Consultants in the Northeast. 
• Manage a portfolio of over 200 accounts and $1.2 million in annual sales, selling SEM, SEO, CRM, Google placement, custom websites, and print marketing.
  
• Contact new and existing customers to discuss how their needs could be met through specific marketing and CRM products and services.
• Identify prospective customers through continuous prospecting and following leads from existing clients.
• Consult with, and recommended multi media marketing and CRM programs designed to help local businesses grow their client base as well as maintain their current clients.
• Write sales contracts for orders obtained and submitted orders for processing.
• Work independently from home office.

• Managed a portfolio of 150 accounts and $800,000 in annual sales, selling print yellow page advertising and SEM programs.
• Earned Rookie of The Canvas Award, March, 2007, for adding $50,000 in new annual sales to current print directory.
• Consistently  placed  in  the  top  twenty  percent  in  sales,  selling $100,000  -  $200,000 of annual revenue in each directory worked.
• Consistently led local team in new business sales, resulting in several cash awards and prizes.