Jim Carlen
Milford,NH
Summary
Self-motivated outside sales professional experienced in working with many types of clients, ranging from building contractors and retail owners to attorneys and medical doctors. Seeking outside sales position managing local NH territory. Independent sales professional offering more than fourteen years in outside sales, sales operations, and marketing. Successful in new account acquisition and growing existing account sales. Looking for a change from the advertising/marketing field.
Overview
18
18
years of professional experience
Work History
Senior HVA Client Manager,
Thomson Reuters/Findlaw
07.2022 - Current
- Effectively managed over 60 high-value clients spending over $50,000/year on custom websites and online marketing programs, including Google, Facebook, and proprietary legal directories. (FindLaw.com, Superlawyers.com, etc.)
- Secured renewals, facilitating program/website changes/updates and handling client requests in a timely manner.
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Developed strong relationships with clients through regular communication and personalized service for
increased loyalty. - Finished 2023 at 108% to renewal quota. Currently over 100% of renewal quota for 2024.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services
offered.
Senior Client Development Consultant
Thomson Reuters
03.2018 - Current
- Sell custom websites and digital marketing programs to lawyers and law firms with FindLaw, an exclusively legal marketing firm. throughout NH and Maine.
- Manage portfolio of over 100 legal clients, growing client base and revenue by over 20%.
- Presented FindLaw marketing at legal conferences and seminars, promoting the brand and gathering leads.
- Regularly prospected by walk ins, phone calls, and emails to gather new leads and opportunities.
- Presented custom market analyses and digital marketing recommendations to law firms, improving their online presence and ultimately their revenue.
Media Consultant
Dex YP
06.2009 - Current
- Lead local sales team in new business sales five of seven years.
- Consistently ranked in top 20% in a group of 80 - 90 Media Consultants in the Northeast.
- Manage a portfolio of over 200 accounts and $1.2 million in annual sales, selling SEM, SEO, CRM, Google placement, custom websites, and print marketing.
- Contact new and existing customers to discuss how their needs could be met through specific marketing and CRM products and services.
- Identify prospective customers through continuous prospecting and following leads from existing clients.
Multi Media Consultant
Local Edge
09.2006 - 03.2009
- Managed a portfolio of 150 accounts and $800,000 in annual sales, selling print yellow page advertising and SEM programs.
- Earned Rookie of The Canvas Award, March, 2007, for adding $50,000 in new annual sales to current print directory.
- Consistently led local team in new business sales, resulting in several cash awards and prizes.
Education
Associate of Arts - General Studies
University of NH
Manchester, NH1985
Skills
- President's Club Award - 2012, 2013
- Proficient in Salesforce, Microsoft software
- Excellent work ethic
- Excellent prospector
- Reliable and loyal, long term employee
- Persistent when working new prospects
- Excellent communication skills
- Works with the highest of ethics
Timeline
Senior HVA Client Manager,
Thomson Reuters/Findlaw
07.2022 - Current
Senior Client Development Consultant
Thomson Reuters
03.2018 - Current
Media Consultant
Dex YP
06.2009 - Current
Multi Media Consultant
Local Edge
09.2006 - 03.2009
Associate of Arts - General Studies
University of NH
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