James Castello
Scottsdale,AZ
Summary
Dynamic General Sales Manager with a proven track record at Ray Catena Mercedes Benz, leveraging Momentum CRM and exceptional relationship-building skills to drive sales growth. Successfully implemented strategic plans for new vehicle launches, achieving significant customer engagement and optimizing inventory management to enhance profitability.
Overview
20
20
years of professional experience
Work History
General Sales Manager
Ray Catena Mercedes Benz
Union , NJ
12.2013 - 08.2025
- Led a sales team of 21 sales representatives and supported sales staff in executing daily operations, customer engagement, and performance to achieve monthly targets and drive customer engagement.
- Developed and implemented strategic sales plans for new vehicle launches.
- Analyzed market trends to identify growth opportunities in luxury automotive sector.
- Collaborated with BDC to streamline lead generation and customer follow-up.
- Worked with clients one-on-one in negotiations and closing to develop long-lasting relationships that bring them back into the store.
- Monitored inventory levels to ensure optimal stock for sales growth, and made sure aged units are properly displayed and sold.
- Built 75% of the new car inventory in Netstar.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Monitored CSI levels to ensure we hit monthly goals.
- Negotiated contracts with vendors and suppliers for better pricing terms.
- Appraised customer trade-in vehicles.
Finance Manager
Circle Bmw
Eatontown, NJ
07.2009 - 12.2013
- Implemented cost-control measures to enhance overall profitability of the dealership.
- Prepared financial documents for vehicle sales.
- Promoted finance products to customers to increase penetration.
Sales Representative
Bmw Of Atlantic City
Egg HarborTownship , NJ
03.2005 - 07.2009
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Participated in trade shows and events to promote brand visibility and product offerings.
- Developed key customer relationships to increase sales.
Education
Some College (No Degree) - Sales, Marketing And Criminal Justice
Brookdale Community College
Lincroft, NJF&I
Zurich F&I School
BMW Sales & Finance Classes
Finance Classes, GSM Training, AMG Expert
Mercedes Benz Classes
Skills
Momentum CRM
Reynolds and Reynolds CRM
Reynols and Reynolds desking
Dealer-track
Netstar 5
MB advantage
Mastermind
Vauto
References
References available upon request.
Timeline
General Sales Manager
Ray Catena Mercedes Benz
12.2013 - 08.2025
Finance Manager
Circle Bmw
07.2009 - 12.2013
Sales Representative
Bmw Of Atlantic City
03.2005 - 07.2009
Some College (No Degree) - Sales, Marketing And Criminal Justice
Brookdale Community College
F&I
Zurich F&I School
BMW Sales & Finance Classes
Finance Classes, GSM Training, AMG Expert
Mercedes Benz Classes