JESSICA COHEN

• Managed the complete vehicle sales process from initial customer contact through delivery, ensuring a seamless luxury client experience.
• Built and maintained long-term relationships with high-net-worth clients, resulting in repeat business and referrals.
• Consistently exceeded monthly sales goals through consultative selling and strong closing techniques.
• Conducted needs assessments to match clients with appropriate vehicle options, features, and financing solutions.
• Sourced inventory and coordinated vehicle acquisitions to meet specific customer requests.
• Negotiated pricing, trade-in values, lease terms, and financing options while maintaining profitability.
• Generated new business through prospecting, networking, internet leads, and referral partnerships.
• Maintained detailed CRM records and followed up with clients to maximize customer retention and satisfaction.
• Delivered personalized product demonstrations and educated customers on vehicle technology and features.
• Worked closely with lending institutions to facilitate credit approvals and financing arrangements.

Finance & Administrative Experience

• Assisted customers with credit applications and gathered required documentation for lender submission.
• Communicated directly with banks and financial institutions to secure financing and leasing approvals.
• Prepared and reviewed purchase agreements, financing paperwork, and lease documentation.
• Ensured compliance with dealership policies and financial regulations throughout the sales process.
• Coordinated transaction funding and maintained accurate deal documentation.

• Managed high-volume inbound and outbound communications, responding to customer inquiries promptly and professionally.
• Scheduled appointments and cultivated sales opportunities through lead follow-up and relationship building.
• Maintained strong customer engagement through phone, email, and text communication.
• Converted internet and phone leads into showroom appointments and vehicle sales opportunities.
• Provided exceptional customer service in a fast-paced dealership environment.