James Chance

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Covered Site Supervisor duties while Site Supervisor was on Vacation.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Monitored CCTV cameras and alarm systems for security breaches.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Wrote detailed reports of all security breaches and investigations.

Managed Tech Support Call Center and Managed the billing department for local and long distance phone service, Sales and service for Phone systems and IT related programs and equipment.

• Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Certified AVG technician and Ubiquiti Broadband Wireless Admin Certificate.