JAMES CLEMENTS
Atlanta,GA
Summary
Operations leader specializing in information technology and project management, directing enterprise transformations through effective stakeholder engagement. Proven success in integrating multi-platform solutions and enhancing workflows, leading to measurable process improvements and operational efficiencies.
Overview
12
12
years of professional experience
Work History
Sr. Project Manager
MAGMUTUAL INSURANCE COMPANY
04.2025 - Current
- Direct the business agenda for enterprise claims transformation, operating as the primary interface between claims operations, technology, and executive leadership
- Lead major initiatives end to end involving multi-platform integrations including workflow overhauls, exposure remediation, and indemnity model updates.
- Owned multi-initiative portfolio encompassing Appian Defense Workflow, claims lifecycle redesign, multi-loss claims remediation, and live jury assessment scoring application to enhance claims processing.
- Defined target-state operation model for end-to-end claims lifecycle, establishing MVP boundaries and clarifying distinctions between platform and policy.
- Adjudicated cross-system architecture decisions to establish systems of record for litigation and inter-application integration standards.
- Developed governance cadence for priority setting, change-readiness, and executive reporting to improve alignment and accountability.
- Manage strategic vendor relationships for litigation and verdict intelligence, from NDA negotiation through trial and licensing.
Project Manager
STRATIX CORPORATION
Atlanta, GA
10.2022 - 04.2025
- Coordinated internal resources and vendors to ensure successful project execution.
- Managed multiple projects and teams concurrently to meet client goals.
- Using Agile methodologies to keep projects on time and on target.
- Design, develop and deploy project plans based on customer requests.
- Collaborated with external resources to define and align project goals and expectations.
- Designed and developed new and innovative products to advance the capabilities of a client's business.
IT Project Manager
MARQUEE INSURANCE GROUP
Atlanta, GA
01.2021 - 09.2022
- Led a team of developers to build a custom designed Salesforce CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue.
- Redesigned and implemented complete tech-stack overhaul using Agile and Scrum methodologies.
- Used PMP guidelines to evaluate and purchase relevant software.
- Monitored daily KPIs to track improvements, sustaining performance increases company-wide.
- Researched market variables and led strategic product roadmap discussion across multi-functional teams.
- Revamped multiple departments, streamlining operations and improving inter-departmental collaboration. to cover extraneous risk and eliminate repeat tasks
- Designed and implemented efficient workflows and processes, enhancing operational effectiveness.
- Acted as a liaison between project stakeholders and the Board of Directors.
Project Manager / Analyst
VEGA STRATEGIC VENTURES
Atlanta, GA
08.2014 - 01.2021
- Managed investor correspondence and document checklists for real estate and loan closings, ensuring timely and accurate processing.
- Generated nationwide database for further real estate development opportunities.
- Communicated with tenants to ensure compliance with lease provisions, including insurance, security, and reporting requirements.
- Led branding strategy development for multiple businesses, enhancing brand visibility and market positioning.
- Designed and maintained corporate websites for three separate entities.
- Implemented cloud backup system to enhance data security.
- Led and oversee computer hardware and software installation.
Project Manager, Renewable Energy Developer
CHERRY STREET ENERGY
Atlanta, GA
03.2018 - 02.2020
- Communicated with existing and prospective clients to describe the development process and timeline.
- Designed frameworks for system design for system design, testing, and implementation to enhance project execution.
- Oversaw onsite construction activities with third-party contractors across multiple sites simultaneously.
- Formulated safety programs and protocols and procedures.
- Developed employee training program and materials resulting in increased customer service.
- Created a comprehensive operations manual.
- Developed workflow process that streamlined sales cycle.
Skills
- Project management
- Agile methodologies
- Project scheduling
- Workflow optimization
- Scope management
- Risk assessment
- Business analysis
- Change management
- Quality control
- Data analysis
- Stakeholder engagement
- Cross-functional collaboration
- Cross-functional coordination
- Team leadership
- Critical thinking
- Time management
Timeline
Sr. Project Manager
MAGMUTUAL INSURANCE COMPANY
04.2025 - Current
Project Manager
STRATIX CORPORATION
10.2022 - 04.2025
IT Project Manager
MARQUEE INSURANCE GROUP
01.2021 - 09.2022
Project Manager, Renewable Energy Developer
CHERRY STREET ENERGY
03.2018 - 02.2020
Project Manager / Analyst
VEGA STRATEGIC VENTURES
08.2014 - 01.2021