James Clevinger

Directed operations of intake claims call center, overseeing two Supervisors to ensure efficiency.

• Monitored staff performance and addressed issues to maintain high service standards.
• Evaluated performance metrics to identify opportunities for process improvement.
• Coached and mentored team members to enhance job performance and skill development.
• Enforced customer service standards, resolving problems to uphold quality service.
• Streamlined workflows, ensuring timely task completion within the team.

• Submitted accurate team performance assessments to leadership, identifying opportunities for improvement.
• Conducted file reviews and inspections to evaluate staff accuracy and compliance levels.
• Ensured regulatory compliance in team file outcomes through consistent monitoring practices.
• Facilitated field appraiser training to verify process consistency and enhance skill development.
• Coordinated with staff and leaders to improve collaboration across departments.
• Utilized data analytics to drive informed decision-making and enhance business operations.
• Streamlined quality programs to effectively address overdue compliance activities.

• Conducted thorough investigations of claims, providing updates on legal actions.
• Reviewed new files to evaluate status of injury claims and formulate action plans.
• Followed up with customers to resolve outstanding issues promptly.
• Escalated high indemnity exposure claims to supervisor for in-depth analysis.
• Demonstrated expertise in Auto (PD and BI) and Homeowners claims.

• Monitored athletes during events and practice to quickly identify injuries.
• Promoted good sportsmanship with competing teams on- and off-field.
• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
• Directed ambitious practice sessions to boost athletic abilities and teamwork.

• Coordinated with head coach and experienced players to develop curriculum and play book.
• Led practice sessions with players practicing drills, honing techniques, and scrimmaging to put practiced skills into play.
• Developed in-depth and functional knowledge of basketball and rules and regulations associated.
• Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.

• Promoted good sportsmanship with competing teams on- and off-field.
• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
• Directed ambitious practice sessions to boost athletic abilities and teamwork.
• Monitored athletes during events and practice to quickly identify injuries.