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James Clevinger
Henderson,USA
Summary
FNOL Manager at Kemper Insurance with a strong background in staff management and process optimization. Expertise in claims processing and data analytics led to enhanced team performance and compliance. Proven track record in improving operational efficiency through effective collaboration and conflict resolution. Committed to high-quality service and team development in fast-paced environments.
Overview
40
40
years of professional experience
1
1
Certification
Work History
First Notice of Loss Manager
Kemper Insurance
Henderson, NV, USA
09.2025 - Current
- Directed operations of intake claims call center, overseeing two Supervisors to ensure efficiency.
- Monitored staff performance and addressed issues to maintain high service standards.
- Evaluated performance metrics to identify opportunities for process improvement.
- Coached and mentored team members to enhance job performance and skill development.
- Enforced customer service standards, resolving problems to uphold quality service.
- Streamlined workflows, ensuring timely task completion within the team.
Catastrophe Claims Team Manager
State Farm
Lincoln, NE, USA
06.2012 - 10.2025
- Submitted accurate team performance assessments to leadership, identifying improvement opportunities and action steps.
- Conducted file reviews and inspections to evaluate staff accuracy and compliance.
- Coordinated with staff and leaders to enhance collaboration across departments.
- Ensured regulatory compliance in team file outcomes through consistent monitoring.
- Facilitated field appraiser training to verify process consistency and skill development.
- Utilized data analytics to drive informed decision-making and business enhancements.
- Streamlined quality programs to address overdue compliance activities effectively.
Catastrophe Claim Representative
State Farm
Lincoln, NE, USA
06.2007 - 06.2012
- Evaluated and processed catastrophe claims for timely resolution.
- Collaborated with policyholders to gather necessary documentation.
- Reviewed insurance policies to determine coverage limits and exclusions.
- Coordinated with adjusters for accurate damage assessments.
- Maintained detailed records of claims and correspondence in systems.
- Communicated effectively with internal staff members and external customers throughout the life cycle of each claim.
- Worked closely with adjusters, attorneys, engineers, contractors, and other parties involved in the claim process.
- Monitored progress of claims through resolution, ensuring that all deadlines were met.
- Conducted field investigations and inspections for losses due to catastrophes.
Auto Bodily Injury Claim Specialist
State Farm
Lincoln, NE, USA
06.2005 - 06.2007
- Processed insurance claims efficiently and accurately for customers.
- Collaborated with clients to gather necessary documentation and information.
- Reviewed policy coverage to determine claim eligibility and benefits.
- Communicated with adjusters to facilitate timely claim resolutions.
- Documented claim details in the company's proprietary software system.
- Assisted clients in understanding their policy provisions and claims process.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Identified trends in rejected claims that could indicate system errors or fraudulent activity.
- Resolved disputes between claimants and providers through negotiation.
- Interpreted legal documents related to claims processing such as contracts and policy language.
Auto Underwriting Supervisor
State Farm
Lincoln, NE, USA
03.1999 - 06.2005
- Supervised underwriting team to ensure compliance with company policies and standards.
- Trained new underwriters on best practices and company systems.
- Reviewed insurance applications for accuracy and completeness before approval.
- Collaborated with agents to clarify underwriting requirements and guidelines.
- Analyzed risk factors to determine appropriate coverage options for clients.
- Implemented process improvements to enhance underwriting efficiency and accuracy.
- Coordinated communication between departments to facilitate timely decision-making.
- Drafted reports summarizing findings from reviews of underwriter activities and submitted them to senior management for review and approval purposes.
Auto Underwriter
State Farm
Monroe, LA, USA
06.1996 - 03.1999
- Evaluated insurance applications for risk assessment and coverage eligibility.
- Analyzed financial documents to determine underwriting decisions and policy terms.
- Collaborated with agents to clarify information and resolve discrepancies.
- Reviewed claims history for potential risks and compliance with guidelines.
- Utilized underwriting software to streamline application processing and documentation.
- Communicated underwriting decisions effectively to agents and clients.
- Participated in training sessions to stay updated on industry regulations and standards.
- Assisted in developing best practices for efficient underwriting processes.
- Ensured timely completion of all assigned tasks within set deadlines.
Auto Property and Bodily Claim Specialist
State Farm
Little Rock, AR, USA
01.1993 - 06.1996
- Conducted thorough investigations of claims, providing updates on legal actions.
- Reviewed new files to evaluate status of injury claims and formulate action plans.
- Followed up with customers to resolve outstanding issues promptly.
- Escalated high indemnity exposure claims to supervisor for in-depth analysis.
- Demonstrated expertise in Auto (PD and BI) and Homeowners claims.
- Reviewed insurance claims for accuracy and completeness.
- Investigated claim details to determine coverage eligibility.
- Collaborated with adjusters to assess damage and liability.
- Documented findings and updated claims management system.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
Teacher/Head Boys Basketball Coach
Caddo Parish Schools
Shreveport, Louisiana, USA
08.1991 - 01.1993
- Monitored athletes during events and practice to quickly identify injuries.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Teacher/Assistant Basketball Coach
Bossier Parish School Board
Haughton, LA, USA
08.1988 - 08.1991
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Led practice sessions with players practicing drills, honing techniques, and scrimmaging to put practiced skills into play.
- Developed in-depth and functional knowledge of basketball and rules and regulations associated.
- Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
High School Teacher/Head Basketball Coach
Webster Parish School Board
Sibley, LA, USA
08.1986 - 08.1988
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Monitored athletes during events and practice to quickly identify injuries.
Education
Bachelor of Science - Education
Louisiana Tech University
Ruston, LA08-1986
Skills
- Staff management and development
- Negotiation and conflict resolution
- Strategic planning and decision-making
- Problem solving and process improvement
- Effective communication
- Active listening and feedback
- Claims processing and compliance
- Data analytics and trend analysis
- Performance evaluation and quality assurance
- Customer Relations management
- Team collaboration and workflow management
- Time management and prioritization
- Recruiting and interviewing
- Emergency response planning
- Brand management and change leadership
- Revenue management
Certification
- AIC and INC
- Completed three parts of CPCU
- Texas DHS Adjuster License
Personal Information
Title: FNOL Manager
Timeline
First Notice of Loss Manager
Kemper Insurance
09.2025 - Current
Catastrophe Claims Team Manager
State Farm
06.2012 - 10.2025
Catastrophe Claim Representative
State Farm
06.2007 - 06.2012
Auto Bodily Injury Claim Specialist
State Farm
06.2005 - 06.2007
Auto Underwriting Supervisor
State Farm
03.1999 - 06.2005
Auto Underwriter
State Farm
06.1996 - 03.1999
Auto Property and Bodily Claim Specialist
State Farm
01.1993 - 06.1996
Teacher/Head Boys Basketball Coach
Caddo Parish Schools
08.1991 - 01.1993
Teacher/Assistant Basketball Coach
Bossier Parish School Board
08.1988 - 08.1991
High School Teacher/Head Basketball Coach
Webster Parish School Board
08.1986 - 08.1988
Bachelor of Science - Education
Louisiana Tech University