James Cluster
Abingdon,MD
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technician
Jaguar Land Rover
03.2010 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested vehicle components and systems to identify issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Education
High School Diploma -
Kenwood High School
Baltimore, MD06.2007
Skills
- Documentation
- Multitasking and Organization
- Project Support
- Engine Rebuilds
- Computer-Assisted Diagnostics
- Performance Improvement
- Technical Data Interpretation
- Steering Systems
- Product Inspection
- Corrective Actions
- Project Estimation and Bidding
- Tire Replacement
- Information Tracking
- Maintenance and Repair
- Equipment Calibration
- Issue Resolution
- Prevention Strategies
- Gasket Replacements
- System Tests
- Coolant Flushes
- Attention to Detail
- HVAC Systems
- Service Records Management
- Verbal and Written Communication
- Tire Rotations
- Power Tools and Equipment
- Troubleshooting
- Troubleshooting and Diagnostics
- Preventive Maintenance
- Repair Services
- Heavy Engine Repair and Replacement
- Transmission Repair and Replacement
Certification
I-Pace EVAP certified to power down I-Pace vehicles
Timeline
Technician
Jaguar Land Rover
03.2010 - Current
High School Diploma -
Kenwood High School
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