James Colcha
Ben And Jerrys Ice Creams
Providence,RI
2
Languages
1
Certification
3
years of professional experience
Motivated Computer science major with a solid foundation in problem solving, technical support and teamwork. Proficient in basic IT troubleshooting and comfortable with software tools and system. Eager to apply skills in a dynamic environment while continuing to expand technical knowledge and contribute to team success.
Work History
Technology Support
11 Months- Guided users through basic troubleshooting steps with clarity and approachability.
- Configured and deployed new computers and equipment across multiple departments.
- Streamlined collection and organization of outdated technology to optimize campus equipment utilization.
- Identified and rectified common hardware problems
Team Leader
2 Years 11 Months- Led and motivated a team of staff to deliver excellent customer service, and achieve sales goals.
- Manged daily operations, ensuring a smooth workflow and high level of customer satisfactions
- Trained new team members keeping a positive work environment
Care New England
1 Year 1 Month- Connected with IT department to help support technology needs in healthcare settings
- Shadowed IT professionals and, leaned how hospital system are managed and maintained.
- Helped gather information and provided basic support for it task across multiple hospital locations
- Observed and assisted with IT related processes, gaining insight into healthcare technology systems
Education
Bachelor of Science
Skills
Leadership : manage teams
and coordinating task efficiently
IT support : Troubleshooting basic tech issues and providing support
Problem solving : analyzing and resolving challenges quickly and effectively
Tech savvy : proficient in using software tools and system ( POS
Microsoft office
etc )
Collaboration : working effectively with team members to achieve goals
Quick leaner : adapting to new technologies and tools as needed.
Certification
- Seal of biliteracy
Activities and Honors
- Upward Bound Program : developed leadership, academic and teamwork skills
- horizon multicultural club : participating in cultural and community groups
- Friars Foundation Program : prepared and mentored upcoming freshman's
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technology Support
Providence College
09.2025 - CurrentRead More
Care New England
Internship
07.2024 - 08.2025Read More
Team Leader
Ben And Jerrys Ice Creams
09.2023 - CurrentRead More
Providence College
Bachelor of Science
Read More