JAMES CONNERS
Los Angeles
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Insurance Broker Property and casualty Insurance
Univision Insurance
03.2018 - 02.2023
- Surpassed all sales goals becoming the number one sales rep my first week there.
- Provided expert advice on optimal coverage options by thoroughly analyzing customer risk profiles.
- Expanded coverage on existing policies, processed payments, provided quotes for personal and commercial insurance lines (auto, renters, homeowners, worker's comp), issued binders, reinstatements without lapse, certificates of insurance, and mileage forms.
- Ensured compliance with insurance regulations and mitigated errors and omissions.
Property and Casualty Insurance Agent
MC Skinner and Associates
12.2017 - 03.2018
- Accepted payments, Issued Binders, Added coverage to existing policies, Reviewed submitted claims for accuracy and completeness, Using EPIC Software.
- Requested 5 years loss runs history for potential clients, Prepared and sent proposals and quotes for consideration of possible future clients.
- Assessed risks and deductibles to ensure compliance with company standards, issued policies accordingly.
- Accepted payments, Issued Binders, Added coverage to existing policies, Reviewed submitted claims for accuracy and completeness, Using EPIC Software.
- Answered any question concerning commercial property and industrial insurance guidelines.
- Processed 3-5 million dollars in premiums daily, generated full annual premiums and pro rata invoices for clients.
Property and Casualty Insurance Agent Rep
USAA
Las Vegas
03.2016 - 05.2017
- Accepted payments, Issued Binders, Added coverage to existing policies, Reviewed submitted claims for accuracy and completeness, Using EPIC Software.
- Issued and processed daily premiums of 3-5 million dollars; prepared annual and pro rata invoices for clients with outstanding premiums.
- Reviewed coverages with clients to align limits with property values.
- Reviewed risks and deductibles to ensure compliance with company standards.
- Addressed inquiries regarding commercial property and industrial insurance guidelines to provide clarity and support.
- Requested 5 years loss runs history for potential clients, Prepared and sent proposals and quotes for consideration of possible future clients.
Medical Biller
WellCare Insurance (Ajilon)
Cypress
11.2014 - 11.2016
- Addressed inquiries from members and prospective members regarding verification of benefits, coverage, co-pays, and deductibles, ensuring clarity and understanding.
- Delivered exceptional service to members, fostering positive experiences and strong member relationships.
- Communicated detailed information to members about network doctors, including covered procedures, treatment authorizations (TAR), copays, and appointment scheduling.
- Receives and reviews medical claims/bills for member eligibility.
- Entered claims information and data elements into claims system. Ensured billed claims were complete.
- Corrected changes and errors for submission of claims.
- Entered member demographic data into the system accurately.
Medical Billing Representative
USAA Insurance (SITEL)
Las Vegas
01.2013 - 11.2014
- Submitted claims to third party providers.
- Collaborated with providers to resolve unpaid claims and enhance reimbursement outcomes.
- Investigated and evaluated policies and accounts to ensure accuracy and compliance.
- Guided active and former military members through medical, property, and casualty insurance processes.
- Maintain a balance between company policy and customer benefit in decision making.
- Adhered to talk time and quality standards while providing solutions.
- Discussed rate increases, Explained the NPC process in detail to ensure members knew what stage they were in.
Education
Associate of Arts - Sociology
Santa Monica College
Santa Monica, CA06-2024
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06-2024
Bachelor of Arts - Sociology
California State University, Dominguez Hills
Carson, CA12-2026
Skills
- Insurance underwriting
- Policy negotiation
- Risk assessment
- Insurance software
- Data analysis
- Customer relationship management
- Policy analysis
Accomplishments
- Honored by the United States Senate for community service
Timeline
Insurance Broker Property and casualty Insurance
Univision Insurance
03.2018 - 02.2023
Property and Casualty Insurance Agent
MC Skinner and Associates
12.2017 - 03.2018
Property and Casualty Insurance Agent Rep
USAA
03.2016 - 05.2017
Medical Biller
WellCare Insurance (Ajilon)
11.2014 - 11.2016
Medical Billing Representative
USAA Insurance (SITEL)
01.2013 - 11.2014
Associate of Arts - Sociology
Santa Monica College
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Bachelor of Arts - Sociology
California State University, Dominguez Hills