James Curtis
Mesa,AZ
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Knowledgeable Call representative with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
3
3
years of professional experience
Work History
Call Center Representative
IntouchCX
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Held the highest call score on team and top 3 in entire call center of over 100 people.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
General Warehouse Associate
Harbor Freight Tools USA
02.2024 - 08.2024
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
Stocker
Walmart
02.2022 - 03.2023
- Completed inventory accounts to keep records current and promote accurate ordering
- Transported merchandise pallets to move in store
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Line Worker
Chipotle
09.2021 - 12.2021
- Made sure that products were produced on time and were of good quality
- Maintained organized work area by cleaning and removing hazards
- Organized and prepared workstations and materials needed for operations to maximize productivity
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
Education
No Degree - Software Development
Mesa Community College
Mesa, Az11.2024
High School - digital communications
Westwood Highschool
Mesa, Az05.2023
Skills
- Guest Communication
- Quick To Learn
- Positive Attitude
- Work Well with Teams
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Call control
- Calm disposition
Activities
I am a college student currently attending Maricopa Community College online studying to become a software developer. I am an extremely hard working individual who often strives for the top and makes sure to help those around me to the best of my ability at all times. I am calm under stressful situations and I resolve issues in an effective time frame while making the customer feel comfortable. I spend my free time hanging out with friends doing various activities and hang out with my girlfriend during my days off. I don't let work and personal life mix and I am an individual who can be trusted and will prove themselves no matter what if given the chance.
Timeline
Call Center Representative
IntouchCX
08.2024 - Current
General Warehouse Associate
Harbor Freight Tools USA
02.2024 - 08.2024
Stocker
Walmart
02.2022 - 03.2023
Line Worker
Chipotle
09.2021 - 12.2021
High School - digital communications
Westwood Highschool
No Degree - Software Development
Mesa Community College