James Dennis
Marietta,GA
Summary
Talented [Job Title] bringing strong record of accomplishment in building successful [Type] industry businesses. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
16
16
years of professional experience
Work History
Franchise Owner
Tknotchea GLOBAL DIMENSION
6902 Silver Bend Pl
2022.01 - Current
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
Delivery Driver
Lyft
Marietta Ga
01.2017 - Current
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Service Supervisor
ALLIANCE RESIDENTIAL COMPANY
Arizona City, AZ
01.2011 - 11.2017
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Coordinated resources effectively between multiple projects or tasks, ensuring deadlines were met consistently without sacrificing quality standards.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
- Spearheaded the implementation of new technologies or tools to enhance overall service delivery and efficiency.
Service Technician
ALLIANCE RESIDENTIAL COMPANY
Arizona City, AZ
11.2011 - 01.2017
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Automotive Technician
Sears Roebuck
Phoenix, OR
02.2008 - 11.2012
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
Education
Project Management - Project Management
Kennesaw Mountain High School
Kennesaw, GA09.2020
Building And Facilities Maintenance - Building Construction Technology
Chattahoochee Technical College
Marietta, GA12.2014
HVAC - HVAC Installation And Repair
Atlanta Technical College
Atlanta, GA12.2010
Skills
- Franchise Relations
- Strategic Planning
- Quality Assurance
- Vendor Management
- Problem Solving
- Team Leadership
- Organizational Skills
- Inventory Control
- Business Acumen
- Performance Monitoring
- Delegation Skill
- Staff Training
Timeline
Franchise Owner
Tknotchea GLOBAL DIMENSION
2022.01 - Current
Delivery Driver
Lyft
01.2017 - Current
Service Technician
ALLIANCE RESIDENTIAL COMPANY
11.2011 - 01.2017
Service Supervisor
ALLIANCE RESIDENTIAL COMPANY
01.2011 - 11.2017
Automotive Technician
Sears Roebuck
02.2008 - 11.2012
Project Management - Project Management
Kennesaw Mountain High School
Building And Facilities Maintenance - Building Construction Technology
Chattahoochee Technical College
HVAC - HVAC Installation And Repair
Atlanta Technical College