James DeVito
Queen Creek,AZ
Summary
Dynamic operations leader with extensive experience at Verizon, driving operational efficiency and enhancing customer experience. Proven track record in project management and team leadership, achieving top national performance metrics. Skilled in risk management and cross-functional collaboration, consistently delivering impactful results and fostering a culture of excellence.
Overview
26
26
years of professional experience
Work History
Assoc Dir-Ops Supt (Retail)
Verizon
Chandler, AZ
02.2024 - Current
- Manage and lead a team of Field Sr. Analysts across 33 stores in the Arizona territory.
- Collaborate with retail sales leadership to enhance performance against operational objectives.
- Control RISK program metrics to drive retail store profitability.
- Identify operational process improvements to increase efficiency for the Retail and Operations teams.
- Manage projects and implement field execution actions with a national scope.
- Enhance customer experience through improved processes and brand standards compliance.
- Support the strategies and initiatives of the Company and Operations leadership for alignment.
- Provide upward influence to National Ops and Sales leadership based on frontline feedback.
- Achieved top 10 national Ops Scorecard results (out of 47 territories) for both YTD 2024 and 2025.
Assoc Dir-Ops Supt (Retail), Verizon
Verizon
Pensacola, Florida
01.2021 - 02.2024
- Managed and led team of Field Sr. Analysts across 27 stores in Florida North territory.
- Partnered with Retail sales leadership to enhance operational performance and sales growth.
- Drove store profitability by controlling RISK program metrics effectively.
- Identified and implemented process improvements to enhance efficiency for Retail and Operations teams.
- Executed project management for national scope initiatives, leading efforts in field execution improvements.
- Developed processes to enhance customer experience and ensure locations remained customer-ready.
- Aligned strategies with Company leadership and supported Retail Director initiatives.
- Achieved top 10 national ORD results annually, recognized for leading regional projects and supporting emergency response efforts.
Sr. Manager Sales Operations - B2B
Verizon
Florida/Gulf Coast
01.2015 - 04.2018
- Managed Senior Analysts team with comprehensive market responsibilities and engaged HQ for national initiatives.
- Acted as primary contact for Desert Territory Director while representing market voice in leadership forums.
- Oversaw Post-Sales Support Center of Excellence, focusing on Omni B2B systems and operational strategies.
- Facilitated Operations Field Road Show initiative, hosting workshops to gather employee feedback across the market.
- Addressed system escalations promptly, influencing necessary enhancements through collaboration with HQ teams.
- Coordinated preparation for System Enhancement Releases, including training sessions and user acceptance testing.
- Partnered with sales leadership to tailor quarterly strategies and boost promotional program execution.
- Drove significant improvements in Q4 2017, managing a $6.2 million budget and achieving a 15% reduction in activation failures.
Manager - Sales Operations, POS Systems Support
Verizon
Arizona
10.2015 - 03.2018
- Managed senior analyst team focused on improving customer experience and addressing POS system issues.
- Implemented rapid resolution strategies for transactional escalations originating from retail and indirect sales channels.
- Engaged with Area and HQ teams to tackle major issues and manage trouble tickets efficiently.
- Promoted awareness of trends and knowledge gaps through targeted education initiatives.
- Coordinated readiness for new systems enhancements, including UAT testing and training webinars.
Represented employee concerns by addressing system pain points with Area and HQ support teams. - Developed project management framework to ensure effectiveness in executing new strategies.
Surpassed all team performance targets, achieving issue resolution in under one day while decreasing education-related escalations by over 30%.
Manager - Retail Sales Operations
Verizon
Florida/Gulf Coast
07.2014 - 10.2015
- Led and supported team of six Operations Consultants across Gulf Coast retail stores.
- Enhanced store profitability and inventory management efficiency through strategic initiatives.
- Managed project plans for new retail distribution and store relocations.
Eliminated obstacles for sales teams to maximize operational effectiveness. - Aligned company leadership strategies with Retail Director’s initiatives to ensure execution.
- Drove processes to enhance customer experience and identify new product opportunities.
- Facilitated continual development of Operations Consultants via coaching and expanded responsibilities.
- Oversaw successful integration of 74 legacy Alltel locations into VZW during Alltel Integration project.
Consultant-Sales Ops-Retail
Verizon
Florida/Gulf Coast
09.2009 - 07.2014
- Oversaw retail operations across 14 locations, focusing on compliance and operational efficiency.
- Led initiatives to improve business performance through strategic merchandising and inventory control.
- Consistently achieved highest regional audit scores in discounting and merchandising practices.
- Contributed to regional projects including sponsorships, events, and emergency response coordination.
- Acted as regional merchandising lead for HGC stores, enhancing visual displays.
- Enhanced store appearances to boost customer satisfaction and sales performance.
- Facilitated continuous improvements in store profitability through targeted strategies.
Retail Store Manager/Assistant Mgr-Retail Sales
Verizon
Houston, TX
07.2005 - 09.2009
- Led team to exceed quotas while managing churn effectively.
- Assessed performance of individuals and teams, implementing targeted development plans.
- Ensured storefront, merchandise, and literature adhered to merchandising standards.
- Developed and motivated sales team to achieve high-performance outcomes.
- Analyzed staffing needs, making informed hiring and promotion decisions.
- Managed financial and sales reporting, overseeing cash and inventory levels.
- Monitored daily sales activities to meet retention and compliance goals.
Resolved escalated customer complaints with timely and empathetic solutions.
Senior Retail Sales Representative
Verizon
Pensacola, FL
12.2001 - 07.2005
- Drove customer experience initiatives to meet and exceed sales goals.
- Maintained extensive knowledge of sales techniques and product offerings for tailored solutions.
- Achieved targets related to gross sales, activations, upgrades, accessory sales, and text messaging.
Served as senior representative, overseeing store operations and inventory management. - Executed peer-to-peer coaching to enhance team performance and service quality.
- Led outside events and promotions to boost store visibility and sales success.
- Facilitated collaborative efforts among team members to drive overall business performance.
Manager Business Operations
Inside Out Furniture
Pensacola, FL
10.1999 - 09.2001
- Oversaw all business operations for multi-unit SMB furniture company.
- Managed merchandising, inventory, delivery logistics, and systems support.
- Achieved sales and delivery financial targets through strategic marketing initiatives.
- Led a team of 15 employees across sales, delivery, and operations functions.
Education
Bachelor of Arts - Business Management
The University of West Florida
Pensacola, FL05-2000
High School Diploma -
Pace High School
Pace, FL05-1995
Skills
- Project management
- Risk management
- Operational efficiency
- Customer experience
- Data analysis
- Sales strategy
- Team leadership
- Cross-functional collaboration
- Compliance oversight
- Effective communication
- Inventory management
- Performance metrics
Accomplishments
3 Time Winner’s Circle Award Recipient
Credo Award Recipient
Power of 4 Award Recipient
Eagle Award Recipient
22 month enterprise wide top risk results
Top 10 national ops scorecard results across multiple years
Credo Award Recipient
Power of 4 Award Recipient
Eagle Award Recipient
22 month enterprise wide top risk results
Top 10 national ops scorecard results across multiple years
Timeline
Assoc Dir-Ops Supt (Retail)
Verizon
02.2024 - Current
Assoc Dir-Ops Supt (Retail), Verizon
Verizon
01.2021 - 02.2024
Manager - Sales Operations, POS Systems Support
Verizon
10.2015 - 03.2018
Sr. Manager Sales Operations - B2B
Verizon
01.2015 - 04.2018
Manager - Retail Sales Operations
Verizon
07.2014 - 10.2015
Consultant-Sales Ops-Retail
Verizon
09.2009 - 07.2014
Retail Store Manager/Assistant Mgr-Retail Sales
Verizon
07.2005 - 09.2009
Senior Retail Sales Representative
Verizon
12.2001 - 07.2005
Manager Business Operations
Inside Out Furniture
10.1999 - 09.2001
Bachelor of Arts - Business Management
The University of West Florida
High School Diploma -
Pace High School