JAMES D. JONES
Mobile,AL
Summary
Pursuing a challenging position where I can utilize my skills in assisting with the development, implementation and maintenance of a successful company while learning and growing.
Overview
24
24
years of professional experience
Work History
General Store Manager
Comcast Xfinity
07.2025 - Current
- Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
- Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring the daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability
- Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the store experience.
- In-store owner for merchandising, brand, resets, and all associated training compliance.
- Coaches and develops team members on how to position all company products with customers.
- Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
- Responsible for appropriate staffing levels and efficient scheduling levels.
- Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
- Manages a team of 12 to 15
Team Leader
Hyundai Glovis America
09.2016 - 07.2025
- Leads Maintains and controls production and quality requirements daily for Yard FIL UBC Department to drive results
- Ensures production and quality control standards for Yard FIL UBC department
- Ensures all safety for the drivers and myself with correct technique and protective attire
- Helps Train and ensures all assigned employees are aware of and agrees with company policy and delegates work that builds ownership and success to achieve our goals thru positive reinforcement
- Coordinates with other Supervisors to control activities within departments whether increased production or getting extra help where as needed
- Leads shift meetings to express plans for assignment placement for associates expressing to maintain high quality and efficiency of work at hand communicating changes or new news than may have occurred
- Responsible for and achieve daily results in leading teams in finding the correct allocated cars to load at the Vehicle Processing Center (VPC) for specific customer needs (Ex two hitches televisions installed) then are ready to be shipped to various parts of the country
- Follows OSHA and other safety training procedures
GENERAL STORE MANAGER (Market Leader)
Footlocker
01.2004 - 01.2016
- Responsible for the sales planning, goal setting, training and recruiting for all stores in the market
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Monitored or lead weekly meetings to discuss prior week's sales, performance outline takeaways, challenges and opportunities
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Coordinates with Managers on improving team through training and development
- Visit stores to ensure visual merchandising is executed to company standards by weekly or monthly communication
- AS STORE MANAGER
- Achieved and exceeded MOM Sales Goals
- Top 5 in total sales in district YOY
- Exceeded YOY average in sales by 85k
- Educate team on brand management and development
- Manage teams of 25-35 direct reports to ensure consistency in sales and delivering high level customer service
- Inspects sales floor and stockroom for marketing execution
- Analyzes weekly sales KPI's for opportunities for growth and employs tactics for execution
Assistant Store Manager
Pier One Imports
08.2002 - 01.2004
- Responsible for Open/Close, bank deposits, change orders, and payroll management
- Interviewed, hired, and trained new associates according to company policies and procedures
- Conducted shift meetings to accomplish sales goals and gave feedback to associates for coaching
- Supervised 10-20 employees per shift and responsible for employee scheduling
- Responsible for daily reports and ordering store supplies
- Accountable for weekly shipments, inventory control, and merchandising.
- Responsible for cashiers including placement and dictating adequate amount of cashiers for different traffic situations
- Handle customer service issues: complaints, returns, voids, price overrides and adjustments
Education
Associates Degree - Information Systems Security
ITT Technical Institute
Kennesaw, Ga01-2010
Skills
- Leadership - Communicates goals and removes obstacles to improve execution
- Communications - Excellent verbal, written, and presentation skills
- Analytical - Able to draw conclusions in complex situations based on minimum information given thru critical thinking and problem solving
- Organizational - Able to properly allocate time and resources to effectively complete goals
- Interpersonal - Understands the correlation between interdependent teams and end results
- Development - Trains and Develop associates to help understand customers’ needs and Product Knowledge
- Able to lead or manage 45 or more associates at a time
- Multi-Unit Management - Operating in field to execute company goals with in market
- Proficient with Microsoft Word Excel Powerpoint
- LEADERSHIP EXPERIENCE
- Help promote 6 Individuals to Store Managers
- 32 individuals to Assistant Managers
- Over 60 individuals to Sales Leads
Timeline
General Store Manager
Comcast Xfinity
07.2025 - Current
Team Leader
Hyundai Glovis America
09.2016 - 07.2025
GENERAL STORE MANAGER (Market Leader)
Footlocker
01.2004 - 01.2016
Assistant Store Manager
Pier One Imports
08.2002 - 01.2004
Associates Degree - Information Systems Security
ITT Technical Institute