James Dohrmann
Davenport,IA
Summary
Dynamic professional with a proven track record in enhancing customer service and security protocols at Liberty Bail Bonds and Amazon. Excelled in organizational skills and problem-solving, significantly improving operational efficiency. Adept at public speaking and information documentation, consistently ensuring data integrity and client satisfaction. Skilled in fostering professional networks and promoting workplace safety.
Overview
5
5
years of professional experience
Work History
AGENT
Liberty Bail Bonds
BETTENDORF, IOWA
07.2019 - Current
- Provided customer service to clients through phone and email communication.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Dock Associate
Amazon
DAVENPORT, Iowa
01.2024 - 11.2024
- Organized the dock area to ensure all shipments were accounted for.
- Reported any safety hazards or issues to management immediately upon discovery.
- Managed hazardous materials safely according to company policies and procedures.
- Maintained cleanliness of dock area at all times; sweeping, mopping, disposing of waste properly.
- Participated in company training programs to learn new skills and promote workplace safety.
- Transported materials and pallets between areas.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Security Officer
Permaregistry
DAVENPORT, IOWA
01.2023 - 01.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
SECURITY
TYSON FOODS
JOSLIN, ILLINOIS
03.2021 - 01.2023
- Monitored testing materials security and enforcement.
- Implemented security policies to protect data integrity.
- Reviewed security clearance requests for accuracy and completeness.
- Monitored security cameras to ensure safety and security of all guests.
- Evaluated physical security measures periodically to ensure effectiveness.
- Activated and deactivated item security tags.
- Checked security systems regularly to ensure proper functioning.
- Enforced security protocols within the courthouse environment.
- Performed security control assessments of information systems and networks to ensure compliance with relevant security policies, standards, and procedures.
- Reported any suspicious activity or security threats immediately.
- Coordinated with security personnel to ensure the safety and security of the building and its occupants.
- Identified potential security risks in organizations or facilities.
- Monitored system availability, reliability, scalability, and security.
Education
GED -
SCOTT COMMUNITY COLLEGE
Davenport, IA06-2009
Skills
- Public speaking
- Customer service and care
- Lead prospecting
- Information documentation
- Polite communication skills
- Positive attitude
- Problem-solving
- Customer service
- Professional networking
- Organizational skills
- Recordkeeping proficiency
- Documenting information
- Clear communication
- Order fulfillment
- Human resources coordination
SKILLS
Pallet Jack use
Fork truck use
Customer Service
Hand Held Scanners
Safety
Timeline
Dock Associate
Amazon
01.2024 - 11.2024
Security Officer
Permaregistry
01.2023 - 01.2024
SECURITY
TYSON FOODS
03.2021 - 01.2023
AGENT
Liberty Bail Bonds
07.2019 - Current
GED -
SCOTT COMMUNITY COLLEGE
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