Sports Cards & Memorabilia, Sports Card Trade Shows, DIY Projects, Video Games & Time With My Family & Pets
James Dossey
Myrtle Beach,SC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
28
28
years of professional experience
Work History
Owner
Swiftyserve Sports
Myrtle Beach, SC
05.2012 - Current
- Specializing in buying & selling of sports cards and memorabilia, focusing on signed items, collectibles and rarities in the hobby.
- Designed and ran full website including sales platform on swiftyserve.com that during peak did $2 million annual revenue.
- Traveling the continental US setting up at trade shows to buy/sell/trade sports cards.
Guest Services Associate
Hyatt Hotels Corporation
Chicago, IL
01.2023 - 01.2024
- Assisted current & future guests with creating & modifying reservations for properties all over the world.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly. thus resulting in my over 85% QA scoring average.
- Maintained top 3 rankings among over 200 associates during my tenure for handle time, conversion rate, loyalty program memberships and hourly revenue.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Business Commercial Representative
HHGregg Appliances & Electronics
04.2009 - 10.2015
- Accounted for over $8 million in total revenue during my tenure with the company.
- Managing 30-50 commercial accounts on a monthly basis, and over 250 accounts overall through sales of appliances, bedding and electronics.
- Maintaining 19% profit margin (12% average for the company) and less than 0.1% return rate.
Store Manager
Rex Audio & Video
Murrells Inlet, SC
01.2002 - 01.2007
- Managed and maintained a top 50 company store for my entire tenure, showing monthly revenue between 200-250k.
- Expanded retail business locally to building contractor, hotels, and large scale commercial business to build profits.
- Complete inventory tracking and extreme customer service led to a company best 0.41% Return Rate.
Co-Owner
Computer Renaissance
Roseville, MN
01.1998 - 01.2002
- Co-owned and operated Computer Renaissance franchise and built monthly revenue up to $180,000.
- Primary focus on purchase and rehabilitation of used computers to resell, as well as new PC & Mac sales, accessories and services.
- Emphasis placed on networking using Linux (redhat), early stage VoIP systems to deploy mass software installations on new and used machines.
- Increase sales on a monthly basis by 15% through offering services only available by us in the metropolitan area at the time.
Education
Computer Science & Mathematics
College Of Charleston
Charleston, SCSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Team oversight
- Consulting
- Negotiation
- Sales leadership
- Client service
- Typing speed over 65 WPM
Interests
Timeline
Guest Services Associate
Hyatt Hotels Corporation
01.2023 - 01.2024
Owner
Swiftyserve Sports
05.2012 - Current
Business Commercial Representative
HHGregg Appliances & Electronics
04.2009 - 10.2015
Store Manager
Rex Audio & Video
01.2002 - 01.2007
Co-Owner
Computer Renaissance
01.1998 - 01.2002
Computer Science & Mathematics
College Of Charleston