Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

James Drain

Springer,OK

Summary

Dynamic leader and problem solver with a proven track record at USPS and beyond, adept in crisis management and customer service. Expert in utilizing portable scanners and coordinating teams for efficient emergency response. Spearheaded successful sales strategies at Elite Feet Orthotics and Shoes, boosting brand awareness and community engagement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

City Carrier Assistant

USPS
Ardmore, OK
11.2024 - 12.2024
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Collected signatures on parcels requiring proof of delivery.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.

Premises Technician

AT&T
Oklahoma City, OK
11.2022 - 04.2024
  • Ran wires between components and to outside cable systems.
  • Ensured that all safety protocols were followed while performing maintenance tasks.
  • Installed, set up and repaired devices and system components.
  • Drove revenue by promoting products and services for sales conversions.

Firefighter

City Of Harrah
Harrah, OK
01.2019 - 11.2022
  • Inspected vehicles for proper operation prior to use on emergency calls.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Conducted fire drills at schools and businesses.
  • Transported injured persons safely from accident sites to hospitals for treatment.
  • Triaged patients to assist emergency workers in administering medical care.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Established and managed water supplies to support suppression activities.
  • Collaborated with Hazmat to clean up chemical and oil spills.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Located victims trapped by fires, extricated and rendered first aid.
  • Maintained firefighting equipment, including hoses and ladders, on a daily basis.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.

Owner

Elite Feet Orthotics and Shoes
Edmond, OK
01.2006 - 04.2022
  • Organized events such as trade shows and conferences.
  • Developed and implemented successful sales strategies to meet business goals.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Provided direction and guidance to employees.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed market trends to identify new business opportunities.
  • Led startup and creation of operational procedures and workflow planning.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Created marketing campaigns to attract new customers.
  • Analyzed industry trends to develop competitive strategies.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw budgeting and financial management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Pedorthist - Orthotics, Medical Foot Needs

O.S.U.
Okmulgee, OK
04-2007

Skills

  • Customer service
  • Problem solving
  • Proficiency in portable scanners
  • Mail sorting proficiency
  • Emergency response
  • Hazardous materials management
  • Team coordination
  • Crisis management
  • Leadership
  • Administration and management

Certification

  • Firefighter 1 &2
  • Hazmat
  • Auto Excavation
  • Emergecy Medical Technition and CPR
  • Pedorthist Medical License

Accomplishments

  • Oklahoma favorites (Running Store) 14 years in a row
  • Presidential customer service Awards

Timeline

City Carrier Assistant

USPS
11.2024 - 12.2024

Premises Technician

AT&T
11.2022 - 04.2024

Firefighter

City Of Harrah
01.2019 - 11.2022

Owner

Elite Feet Orthotics and Shoes
01.2006 - 04.2022

Pedorthist - Orthotics, Medical Foot Needs

O.S.U.

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James Drain