James Duncan
St. Francisville
Summary
Experienced professional with a solid background in foodservice. Offers an excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Bordens's Ice Cream Shoppe
Lafayette
09.2024 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Maintained records of transactions made during shifts as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
Certified Trainer
Lit Pizza
Zachary
04.2024 - 08.2024
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Conducted assessments to identify areas of improvement in the organization's training program.
- Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
- Monitored progress of learners by administering quizzes or tests during courses or after completion.
- Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.
- Advised management on best practices for improving employee performance through effective training methods.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Line Staff Member
Lit Pizza
Zachary
03.2023 - 04.2024
- Performed daily pre-shift checks on all equipment prior to use.
- Unloaded shipments from delivery trucks as they arrived in store.
- Adhered to all safety protocols while working around heavy machinery or hazardous materials.
- Attended training sessions related to job duties as required by management.
- Maintained a safe and clean work environment by adhering to all safety regulations, policies and procedures.
- Stocked shelves with merchandise according to company guidelines.
- Organized backroom inventory to ensure easy access for employees when needed.
- Maintained a clean and organized work area to ensure safety standards were met.
Mover
The Brighton School
Baton Rouge
05.2021 - 07.2021
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Assembled furniture at the customer's new residence or business premises.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Coordinated with team members to ensure smooth and efficient moving operations.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
Education
High School Diploma -
The Brighton School
Baton Rouge, LA05-2024
Skills
- Customer service
- Food safety
- POS operation
- Order accuracy
- Inventory management
- Team collaboration
- Employee training
- Effective communication
- Problem solving
- Adaptability
- Food sales and promotion
- Guest engagement
- Multitasking and organization
- Positive and professional
- Work ethic
- Time management
- Conflict resolution
- Attention to detail
Languages
American Sign Language
Limited
Dutch
Elementary
Certification
- Certificate of Recognition for BasicPlus CPR, AED, and First Aid awarded by MEDIC First Aid Training Programs
Affiliations
- Hiking
- Reading
- Crafting
- Writing
References
References available upon request.
Timeline
Server
Bordens's Ice Cream Shoppe
09.2024 - Current
Certified Trainer
Lit Pizza
04.2024 - 08.2024
Line Staff Member
Lit Pizza
03.2023 - 04.2024
Mover
The Brighton School
05.2021 - 07.2021
High School Diploma -
The Brighton School
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