James Edwards
Londonderry,NH
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
23
23
years of professional experience
Work History
Regional Operations Manager
Otis Elevator
06.2022 - Current
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Otis Elevator Company
09.2020 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Delta Beckwith Elevator
07.2017 - 09.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Service Manager
Otis Elevator Company
06.2015 - 06.2017
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Manager
Delta Beckwith Elevator
09.2000 - 06.2015
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
No Degree - Electronics Fabrication
Wentworth Institute of Technology
Boston, MAAvionics Electronics & Guidance Systems -
USAF
Biloxi, MS1982
High School Diploma -
Waltham High School
Waltham, MA06.1978
Skills
- Staff Supervision
- Organizational Efficiency
- Reducing Waste
- Budget Management
- Customer and Vendor Relations
- Corrective Actions
- Safety Protocols
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Operations Oversight
Timeline
Regional Operations Manager
Otis Elevator
06.2022 - Current
Operations Manager
Otis Elevator Company
09.2020 - 06.2022
Operations Manager
Delta Beckwith Elevator
07.2017 - 09.2020
Service Manager
Otis Elevator Company
06.2015 - 06.2017
Service Manager
Delta Beckwith Elevator
09.2000 - 06.2015
No Degree - Electronics Fabrication
Wentworth Institute of Technology
Avionics Electronics & Guidance Systems -
USAF
High School Diploma -
Waltham High School
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