JAMES EDWARDS
Minneola,FL
Summary
Results-driven Automotive Service Manager with 14 years in the automotive industry, specializing in team leadership, customer service, and operations management. Enhances service department efficiency and revenue growth through strategic process improvements and effective team mentoring. Skilled in developing strategies to improve customer satisfaction and streamline operations. Committed to fostering strong partnerships and optimizing resource management for community support.
Overview
15
15
years of professional experience
Work History
Service Director
Central Florida Lincoln
Orlando, Florida
02.2026 - Current
- Oversaw daily operations of customer service department, including scheduling, training, and supervising staff to ensure effective service delivery.
- Created strategies to boost customer satisfaction and streamline response time.
- Led service department staff, enhancing workflow and productivity.
Service Manager
Mercedes-Benz of Lakeland
Lakeland, Florida
03.2024 - 02.2026
- Managed service operations ensuring high-quality customer care and satisfaction.
- Analyzed service reports to identify trends and recommend actionable process improvements.
- Conducted regular team meetings to review customer feedback and align on process improvements and operational objectives.
Assistant Service Manager
Mercedes-Benz of South Orlando
Orlando, Florida
02.2016 - 02.2024
- Coordinated daily service operations and customer interactions to ensure smooth workflow.
- Created processes to streamline services, improving overall effectiveness and customer satisfaction.
- Resolved customer inquiries efficiently, enhancing overall service experience.
- Onboarded new staff on company policies and service procedures to enhance team readiness.
Service Advisor
Mercedes-Benz of Pompano
Pompano Beach, Florida
09.2014 - 12.2015
- Provided detailed explanations of services and repairs to clients.
- Guided customers through service inquiries and vehicle maintenance options, ensuring informed decisions.
- Collaborated with technicians to facilitate timely service completion, enhancing customer satisfaction.
Service Advisor
Joey Accardi CDJR
Pompano Beach, Florida
06.2011 - 08.2014
- Explained services and repairs to clients, ensuring clear understanding and informed decision-making.
- Coordinated with technicians to facilitate timely service completion, improving workflow efficiency.
- Responded to customer service inquiries and addressed vehicle maintenance needs to enhance customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Skills
- Service department management
- Process Improvement
- Service Quality
- Customer Service
- CSI Management
- CDK/Reynolds
- Team Leadership
- Staff Training
- Conflict Resolution
Timeline
Service Director
Central Florida Lincoln
02.2026 - Current
Service Manager
Mercedes-Benz of Lakeland
03.2024 - 02.2026
Assistant Service Manager
Mercedes-Benz of South Orlando
02.2016 - 02.2024
Service Advisor
Mercedes-Benz of Pompano
09.2014 - 12.2015
Service Advisor
Joey Accardi CDJR
06.2011 - 08.2014