James Elam
Merchantville,NJ
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
11
11
years of professional experience
Work History
Night Auditor
Hotel One/Holiday Inn Express
Mount Laurel, New Jersey
07.2025 - Current
- Managed front desk operations during overnight shifts at a busy hotel.
- Balanced daily financial transactions and prepared end-of-day reports.
- Conducted nightly audits of cash drawers and credit card transactions.
- Resolved guest complaints professionally to enhance customer satisfaction.
- Assisted guests with check-ins, check-outs, and inquiries promptly.
- Processed guest check-ins and check-outs efficiently.
Front Desk Agent
Aimbridge Hospitality
North Wales, PA
04.2025 - 01.2026
- Greeted and welcomed guests at the front desk with a friendly demeanor.
- Managed room assignments using hotel reservation software efficiently.
- Assisted guests with check-in and check-out procedures smoothly.
- Coordinated with housekeeping to ensure room readiness for arrivals.
Night Auditor
SKD Mount Laurel Hospitality
Mount Laurel, NJ
06.2025 - 07.2025
- Managed night audit operations and verified financial transactions.
- Balanced daily revenue reports and ensured accuracy of accounts.
- Assisted guests with check-ins, check-outs, and inquiries during night shifts.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Night Auditor
Delco Management LLC/Staybridge Suites Hotel
Mount Laurel, NJ
01.2024 - 03.2025
- Managed night audit operations and verified financial transactions.
- Balanced daily revenue reports and ensured accuracy of accounts.
- Assisted guests with check-ins, check-outs, and inquiries during night shifts.
- Documented nightly activities and communicated updates to morning staff efficiently.
Night Auditor
Lixi Lexington Management/Staybridge Suites Hotel
Mount Laurel, NJ
05.2021 - 01.2024
- Managed night audit operations and verified financial transactions.
- Balanced daily revenue reports and ensured accuracy of accounts.
- Assisted guests with check-ins, check-outs, and inquiries during night shifts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Conflict Resolution Specialist
Amazon
Florence, NJ
05.2019 - 01.2024
- Resolved customer inquiries using Amazon's internal systems and tools.
- Analyzed complex issues to provide effective solutions for customers.
- Collaborated with cross-functional teams to improve resolution processes.
- Trained new staff on customer service protocols and system usage.
Mortgage Loan Coordinator
Freedom Mortgage Corporation
Mount Laurel, NJ
11.2020 - 12.2021
- Managed loan documentation and ensured compliance with regulatory requirements.
- Coordinated communication between clients, lenders, and real estate agents effectively.
- Reviewed loan applications for completeness and accuracy before submission.
- Interacted with lenders, appraisers, underwriters and other third parties involved in the loan process.
Retail Sales Associate
Boscov's Department Store
Bensalem, PA
10.2018 - 04.2019
- Assisted customers with product selection and provided detailed product information.
- Organized merchandise displays to enhance store aesthetics and improve customer engagement.
- Processed transactions accurately using point-of-sale systems and operated cash registers.
- Resolved customer inquiries and complaints effectively to ensure satisfaction and loyalty.
Title Curative Specialist
Contemporary Staffing Solution
King of Prussia, PA
07.2017 - 10.2018
- Reviewed title documents for accuracy and compliance with legal standards.
- Researched property records to resolve title discrepancies and issues.
- Collaborated with clients to gather necessary documentation for title clearance.
- Reviewed title documents to identify potential title issues and determine appropriate action.
Mortgage Loan Processor
Freedom Mortgage Corporation
Mount Laurel, NJ
01.2015 - 03.2017
- Processed mortgage applications efficiently for a leading financial services provider.
- Reviewed loan documentation to ensure compliance with company standards.
- Coordinated communication between borrowers, underwriters, and real estate agents.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
Education
Benjamin Franklin High School
Philadelphia, PASkills
- Reservation management
- Financial reconciliation
- Audit procedures
- Cash handling
- Guest relations
- Customer service
- Shift scheduling
- Hotel Key
- Opera
- Problem solving
- Strong work ethic
Timeline
Night Auditor
Hotel One/Holiday Inn Express
07.2025 - Current
Night Auditor
SKD Mount Laurel Hospitality
06.2025 - 07.2025
Front Desk Agent
Aimbridge Hospitality
04.2025 - 01.2026
Night Auditor
Delco Management LLC/Staybridge Suites Hotel
01.2024 - 03.2025
Night Auditor
Lixi Lexington Management/Staybridge Suites Hotel
05.2021 - 01.2024
Mortgage Loan Coordinator
Freedom Mortgage Corporation
11.2020 - 12.2021
Conflict Resolution Specialist
Amazon
05.2019 - 01.2024
Retail Sales Associate
Boscov's Department Store
10.2018 - 04.2019
Title Curative Specialist
Contemporary Staffing Solution
07.2017 - 10.2018
Mortgage Loan Processor
Freedom Mortgage Corporation
01.2015 - 03.2017
Benjamin Franklin High School