James Elliott
Westlake
Summary
Detail-oriented Inside Sales Representative with proven expertise in customer relationship management and problem-solving within the defense aerospace sector. Committed to enhancing customer satisfaction and driving business growth.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Newark Electronics
Richfield, OH
10.2017 - Current
- Directed end-to-end sales activities, maintaining accountability for quote preparation and post-order execution within defense aerospace sector.
- Developed and maintained customer relationships on a daily basis to support business growth.
- Coordinated efforts among departments to ensure timely fulfillment of customer requirements.
- Ensured compliance and security of Controlled Unclassified Information (CUI) to protect sensitive defense aerospace data.
- Participated in ISO 9120 certification audits to enhance organizational quality management systems.
- Instructed new sales representatives on critical quality requirements associated with defense and aerospace accounts to enhance compliance and operational effectiveness.
Eprocurment Specialist
Newark Electronics
Richfield, OH
10.2015 - 10.2017
- Facilitated customer order fulfillment by managing transactions within Newark's eProcurement queue via internal punch-out systems.
- Facilitated efficient and accurate order processing to ensure compliance with customer specifications.
- Worked with departments to ensure processes and customer instructions were consistently updated.
- Developed foundational knowledge of defense aerospace customer needs to enhance service delivery.
Echannel Specialist
Newark Electronics
Richfield, OH
02.2013 - 10.2015
- Facilitated customer service and order entry through Newark's general email queue.
- Facilitated revisions of customer work instructions to ensure responsiveness to changing client needs.
- Coordinated with internal teams to align operations with customer dock date expectations.
Delivery Driver Manager
Dominos Pizza Inc.
Amherst, OH
06.2006 - 02.2013
- Coordinated daily operations, focusing on timely delivery execution and strict adherence to safety regulations.
- Facilitated mentorship initiatives for delivery drivers to improve customer service capabilities.
- Executed process improvements to enhance delivery efficiency and uphold order accuracy.
- Executed thorough food inspections to ensure compliance with health regulations set by Ohio Department of Health.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OHSkills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Customer relationship management
- Salesforce platform expertise
- Multitasking Abilities
- Problem-solving
- Professional communication skills
Timeline
Inside Sales Representative
Newark Electronics
10.2017 - Current
Eprocurment Specialist
Newark Electronics
10.2015 - 10.2017
Echannel Specialist
Newark Electronics
02.2013 - 10.2015
Delivery Driver Manager
Dominos Pizza Inc.
06.2006 - 02.2013
Bachelor of Science - Psychology
Cleveland State University