James Fair
Kinross
Summary
Operations manager/ASE certified master tech with a proven track record at Jim's Small Engine, Cycle and Auto Repair. Expert in documentation and reporting, enhancing customer satisfaction through exceptional service. Skilled in business planning and hiring, driving efficiency and fostering a positive work culture. Committed to continuous improvement and achieving departmental goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator Technician
Jim's Small Engine, Cycle and Auto Repair
04.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Mobile Technician
Safelite Auto Glass
01.2019 - 02.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
- Managed work orders efficiently, ensuring proper documentation and accurate billing practices.
- Promoted safety awareness within the team, adhering to strict guidelines while performing repairs or installations.
- Continuously updated technical expertise through training and professional development opportunities.
Pit Supervisor
Northwest Oil Express
06.2018 - 01.2019
- Promoted positive work culture by fostering strong communication among staff members during daily briefings.
- Trained new dealers on proper procedures, contributing to the professional development of team members.
- Trained, supervised and evaluated workers.
CNC Technician
Precision Edge Surgical Products
06.2015 - 04.2017
- Maintained detailed documentation of machining processes, enabling seamless shift handovers and knowledge transfer among team members.
- Reduced material waste through accurate programming of cutting paths and tool selection.
- Developed custom tooling solutions to address unique machining challenges, resulting in enhanced productivity.
- Collaborated with engineering team to improve part designs for more efficient manufacturing processes.
CNC Machine Operator
Kinross Fab and Machine
02.2012 - 05.2016
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Maintained tight tolerances with design specifications.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Manually set up machinery, lathes, and grinders.
Education
Associate of Applied Science - Automotive Tech
Bay De Noc Community College
Escanaba, MI04-1994
High School Diploma -
Newberry High
Newberry, MI05-1991
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Dependable and reliable
- Equipment operation
- Safe driving practices
- Hazardous materials handling
- Vehicle maintenance
- Mechanical tools
- Verbal and written communication
- Equipment maintenance
- OTR driving
Certification
- ASE/Mi state certified auto/small engine technician with 15+ years of experience
- CNC machinist, set up and programming of CNC mills, and lathes, general machinist with 5+ years of experience
- Auto body/structure repair - 5+ years experince
Timeline
Owner/Operator Technician
Jim's Small Engine, Cycle and Auto Repair
04.2022 - Current
Mobile Technician
Safelite Auto Glass
01.2019 - 02.2022
Pit Supervisor
Northwest Oil Express
06.2018 - 01.2019
CNC Technician
Precision Edge Surgical Products
06.2015 - 04.2017
CNC Machine Operator
Kinross Fab and Machine
02.2012 - 05.2016
Associate of Applied Science - Automotive Tech
Bay De Noc Community College
High School Diploma -
Newberry High
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