James Farrington
Millersville,MD
Summary
Experienced professional with 17 years in customer service and sales management in Baltimore and Washington. Recognized as a Million Dollar Earner Location. Skilled in delivering exceptional client experiences, fostering relationships, merchandising, sales support, training, new product launches, product knowledge, documentation, and Microsoft Office and connectivity certifications.
Overview
19
19
years of professional experience
Work History
Retail Sales Manager III
AT&T Mobility
Columbia, MD
12.2021 - Current
- Oversaw daily operations to enhance customer satisfaction and drive sales performance.
- Analyzed sales data, identified trends, and implemented sales strategies to maximize revenue and profitability.
- Coordinated promotional events and partnerships to increase store traffic and elevate brand visibility within the community.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Call Center Support (CARES Project)
AT&T Mobility
Hanover, MD
03.2020 - 11.2021
- Oversaw daily operations, ensuring team adherence to quality and performance standards.
- Mentored staff, enhancing skills and promoting professional development within the team.
- Developed training programs, equipping agents with tools to handle complex customer inquiries effectively.
- Resolved escalated customer issues, demonstrating strong problem-solving capabilities under pressure.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
Retail Sales Manager II
AT&T Mobility
Columbia, MD
04.2019 - 03.2020
Assistant Store Manager
AT&T Mobility
Baltimore, MD
06.2015 - 03.2019
Retail Sales Consultant
AT&T Mobility
Hanover, MD
02.2008 - 06.2015
Magnolia Sales Supervisor
Best Buy
Hanover, MD
12.2006 - 02.2008
Education
Bachelor Of Information Technology - IT Project Manager
Champlain College
Burlington, VTAssociates of Science - Information Technologies
ITT Technical Institute
Owings Mills, MDSkills
- Customer service
- Sales expertise
- Driven work ethic
- Training and mentoring
- Delegating work
- Relationship building
- Sales presentations
- Account management
Accomplishments
- #1 YTD in Customer Satisfaction
- Led Director territory in overall sales growth YOY
- Completed all self-pace Leadership Development Programs
CUST
References and Supporting Documentation Furnished Upon Request;
Timeline
Retail Sales Manager III
AT&T Mobility
12.2021 - Current
Call Center Support (CARES Project)
AT&T Mobility
03.2020 - 11.2021
Retail Sales Manager II
AT&T Mobility
04.2019 - 03.2020
Assistant Store Manager
AT&T Mobility
06.2015 - 03.2019
Retail Sales Consultant
AT&T Mobility
02.2008 - 06.2015
Magnolia Sales Supervisor
Best Buy
12.2006 - 02.2008
Bachelor Of Information Technology - IT Project Manager
Champlain College
Associates of Science - Information Technologies
ITT Technical Institute