Lindsey Reynolds
Retail Manager
MARYVILLE,MO
Work Preference
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
19
19
years of professional experience
8
8
Certification
Work History
Retail Manager III
Sodexo USA
05.2023 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented staff training programs to enhance service delivery.
- Managed inventory levels using inventory management systems to optimize stock availability.
- Coordinated team schedules to maximize coverage during peak business hours.
- Led regular performance reviews, providing feedback and mentoring for career development.
- Streamlined operational processes, resulting in increased efficiency and reduced costs.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Retail Manager
Aramark
08.2019 - 05.2023
- Controlled store inventory, placed orders for 7 retail units
- Trained and developed new employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Recruited, hired and trained associates to develop productive team with excellent product knowledge.
- Maintained quality brand image exposure in alignment with corporate standards.
- Planned, implemented and executed community service events that brought the company positive brand recognition.
- Implemented positive habits and strategies within team that allowed us to maintain Elite status at our Chick Fil A and led to a 96% average audit rating for all retail units.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented and maintain an employee share corner to provide essentials for low income employees
Starbucks Lead Supervisor
ARAMARK
10.2014 - 08.2019
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Developed highly engaged baristas, as proven with Customer Connection scores. Our store received the highest scores possible and was top in our district multiple times.
- Represented our company by training and implementing strategies for a barista to participate in Starbucks Barista Championships.
- Planned, organized and executed multiple special events for guests such as Pumpkin Spice Birthday Party, Lemonade Social, monthly Faculty and Staff Coffee drawings, and VIP Coffee promotion
- Planned, organized and executed community service events such as Flowers with Friends, Shoe Blessings, and annual bake sale at the local elementary.
Quiznos Lead
Aramark
09.2006 - 08.2014
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Operated production machinery safely to reduce workplace accidents.
Education
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
Tempe, AZ05-2027
Skills
- Originality and Creativity
- Team Leadership
- Records Organization and Management
- Problem Anticipation and Resolution
- Quality Assurance
- Recruitment and Hiring
- Employee Motivation
- Decision Making
- Staff Scheduling
- Inventory Tracking and Management
- Customer service
- Cash management
- Store operations
- Inventory control
Accomplishments
- Supervises a team of 70 + staff members
- Earned Guardian of the Brand designation for food safety in Chick-fil-A
- Maintain Gold and Elite stores for food safety and brand standards
Certification
Certified Barista
Certified Barista Trainer
Greener Apron
LST Certified
ServSafe Certified
ServSafe Alcohol Certified
ServSafe Proctor
OSHA 10 Hour Certification
Affiliations
- Omicron Delta Kappa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Manager III
Sodexo USA
05.2023 - Current
Retail Manager
Aramark
08.2019 - 05.2023
Starbucks Lead Supervisor
ARAMARK
10.2014 - 08.2019
Quiznos Lead
Aramark
09.2006 - 08.2014
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University