James Fitzgerald
Chadds Ford,PA
Summary
Customer-oriented General Manager with 20 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Chadds Ford Collision
2018.08 - 2023.07
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Collision Estimator
John Kennedy Ford
2015.02 - 2018.08
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Helped customers obtain alternate transportation via rental car services.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Collision Estimator
Faulkner Collision
2013.06 - 2015.02
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Education
Business
Montgomery County Community College
Blue Bell, PaHigh School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.1994
Skills
- Employee Scheduling
- Matrix Management
- Recruitment
- Budgeting and Cost Control Strategies
- Administrative Skills
- Performance Evaluations
- Networking Abilities
- Policy Development and Enforcement
- Purchasing
- Performance Improvement
- Client Relations
- Sales Planning and Implementation
- Coaching and Mentoring
Certification
- Pennsylvania Appraisers License
- I-Car Platinum Certified
- Lean 6 Sigma Certified
Timeline
General Manager
Chadds Ford Collision
2018.08 - 2023.07
Collision Estimator
John Kennedy Ford
2015.02 - 2018.08
Collision Estimator
Faulkner Collision
2013.06 - 2015.02
Business
Montgomery County Community College
High School Diploma -
Upper Darby Senior High School
- Pennsylvania Appraisers License
- I-Car Platinum Certified
- Lean 6 Sigma Certified
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