Summary
Overview
Work History
Education
Skills
Timeline
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James Fountain

Pensacola ,FL

Summary

Dynamic and results-oriented professional with a proven track record at Dollar General Market, enhancing organizational performance through innovative solutions and effective resource allocation. Excelled in mentoring and cash handling, demonstrating adaptability and a keen attention to detail. Achieved significant improvements in team collaboration and customer satisfaction, leveraging strong communication skills and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Lead Team Member

Dollar General Market
01.2023 - Current
  • Collaborated closely with other departments to streamline workflows, identify redundancies, and create innovative solutions that enhanced overall organizational performance.
  • Oversaw resource allocation, ensuring optimal utilization of personnel, equipment, and budgetary resources for maximum effectiveness.
  • Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.
  • Streamlined communication channels for improved collaboration among team members, resulting in optimized work processes.

Sales Associate

Dunkin' Brands
01.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Walmart
01.2020 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Cyber Security

Pensacola State College
Pensacola, FL

High School Diploma - Na

Pine Forest High School
Pensacola, FL
05.2022

Skills

  • Mentoring
  • Innovation skills
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Verbal and written communication
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Data entry
  • Cash handling

Timeline

Lead Team Member

Dollar General Market
01.2023 - Current

Sales Associate

Dunkin' Brands
01.2022 - 01.2023

Customer Service Representative

Walmart
01.2020 - 01.2023

Cyber Security

Pensacola State College

High School Diploma - Na

Pine Forest High School

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James Fountain